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sportfits.eu
Bewertungen:

246 Bewertungen in den letzten 12 Monaten624 Bewertungen insgesamt  

4,48
Gut

Gütesiegel
Gültig

mit Käuferschutz

Zertifiziert seit: 14.04.2021
Das Trusted Shops Gütesiegel zeichnet vertrauenswürdige Onlinehändler aus.
sportfits.eu erfüllt unter anderem folgende Trusted Shops Qualitätskriterien:
  • Geprüfte Identität
  • Verschlüsselte Datenübertragung
  • Verständlicher Bestellvorgang

Trusted Shops Käuferschutz

Dieses Unternehmen bietet den Trusted Shops Käuferschutz für Einkäufe bis 2.500 € an. So ist Ihr Einkauf abgesichert.

Digital Trust ist unsere Mission. So funktionieren Bewertungen bei Trusted Shops.

Relevanteste positive Bewertung

23.04.2023
 Verifizierte Bewertung
I wish …they could include a return slip in my order and I wish they could offer free returns within the EU. Good products, good customer service, I recommend. But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.

Relevanteste negative Bewertung

08.12.2023
 Verifizierte Bewertung
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
Digital Trust ist unsere Mission. So funktionieren Bewertungen bei Trusted Shops.

Bewertungen für sportfits.eu

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Relevanz
12.12.2023
 Verifizierte Bewertung
Bewertung melden
07.12.2023
 Verifizierte Bewertung
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03.12.2023
 Verifizierte Bewertung
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30.11.2023
 Verifizierte Bewertung
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08.12.2023
 Verifizierte Bewertung

I ordered first time and had no follow up on my delivery

I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
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Antwort von sportfits.eu
05.01.2024
Hello and thank you for your review! We are sorry that you were not satisfied with our service. For ecological reasons, we do not consider it sensible to enclose a printed returns label with all parcels if only a fraction of them are used. If required, a label can be conveniently requested and printed via our returns portal on our website. The customer bears the costs for the return, but we will send a €10 voucher for a follow-up order after receipt of the return if something really doesn't fit. This regulation is communicated in many places, e.g. in our FAQ under the returns section. This has proven to be the most sustainable way for us to avoid unnecessary returns without placing an additional burden on the customer. Best regards Your SportFits Team
09.12.2023
 Verifizierte Bewertung

Ready to ship, Delivery time 2 - 4 business days!

Ready to ship, Delivery time 2 - 4 business days.... This was the item status when I ordered on 28 Nov 2023. I still have not heard any update about the current status from (The order has been successfully received).... Been more than a week....... would be nice if you have notified it in advance or any sort of update about the situation....
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Antwort von sportfits.eu
15.12.2023
Thank you for your feedback! We regret that you have not yet received your order at the time of your review. Unfortunately, the product you ordered took longer to arrive in the post from the manufacturer to us than expected. However, it was sent to you immediately upon receipt and, according to the tracking system, you have already received it. We hope you are satisfied with the product you purchased and will continue to improve our service communication in the future! Best regards Your SportFits-Team
14.12.2023
 Verifizierte Bewertung
I ordered a week ago (7th December) and the products haven’t eveb been sent. No luck hearing from customer service. All they have done is managed to process my payment through Klarna, which should be done when the product is sent, not before!
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Antwort von sportfits.eu
15.12.2023
Thank you for your feedback! We regret that you have not yet received your order at the time of your review. Unfortunately, the product you ordered took longer to arrive in the post from the manufacturer to us than expected. However, as we can see, the delivery has reached us today and your order has been dispatched directly by us. You have received a shipping confirmation with tracking in a separate email. We hope you are satisfied with the product you purchased and will continue to improve our service communication in the future! Best regards Your SportFits-Team
30.11.2023
 Verifizierte Bewertung
My order still has not arrived, 7 days later
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Antwort von sportfits.eu
01.12.2023
Hello, Thank you for your feedback. Your order was dispatched by us directly on the next day of your order and handed over to DHL. Unfortunately, the delivery to your country seems to be a little delayed in the post. We apologise for this, but unfortunately we cannot intervene in DHL's internal processes. The current status as of 28.11.2023 is that the parcel is in the export parcel centre. It should arrive in the next few days. Kind regards Your SportFits Team
24.12.2023
 Verifizierte Bewertung
The shipping agent did not bring the order. The said the adress was incorrect but there is no way to contact them or change it.
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Antwort von sportfits.eu
05.01.2024
Hello and thank you for your review! We are sorry to hear that there were problems with the post. According to tracking, the parcel was delivered to you just after the holidays, so we hope you are happy with the product you ordered. Best regards your SportFits team
14.12.2023
 Verifizierte Bewertung
The delivery time was announced as 4-6 days. Now I have waited 11 days. DHL informs that the package is still in Germany. Sad!
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Antwort von sportfits.eu
15.12.2023
Thank you for your feedback! We're sorry to hear that you don't seem to have received your order yet. We shipped it the next working day after receiving your order and handed it over to DHL. According to shipment tracking, the parcel is still on its way to you. Unfortunately, we cannot speed up the internal processing procedures at DHL or any other shipping service provider, but we assume that your parcel will be delivered to you as soon as possible. Best regards Your SportFits-Team
11.12.2023
 Verifizierte Bewertung
Did not receive tracking number, but I got the package anyway. Lack of communication, makes customers nervous.
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Antwort von sportfits.eu
15.12.2023
Thank you for your feedback! Normally, all our customers receive a shipping confirmation with tracking by email as soon as the parcel is on its way to you. We regret that you do not seem to have received a shipping confirmation with tracking. According to the outgoing mail server, this was sent by us on 04.12.2023. As this does not seem to have reached you, we will have the case checked internally by our IT department. Best regards Your SportFits-Team
18.12.2023
 Verifizierte Bewertung
I have tried to cancel the order 3 times now with no response. They don’t answer emails or the phone. Avoid.
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Antwort von sportfits.eu
21.12.2023
Hello and thank you for your review! We are sorry to hear that you are unhappy with our customer service. Unfortunately, due to the Christmas period, there are currently slightly longer waiting times on our hotline (Mon - Fri 10am - 12pm and 1pm - 4pm). Your cancellation request has already been processed by us and the purchase amount will be refunded to you on 14.12.2023. You should also have received a cancellation confirmation by email. Best regards Your SportFits-Team
17.12.2023
 Verifizierte Bewertung
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Antwort von sportfits.eu
21.12.2023
Hello, Thank you for your feedback - it is of course a pity that you were not happy with us. However, as we take criticism very seriously and are always looking to improve, it would be great if you could briefly explain what exactly went wrong so that we can work on it and perhaps even make amends if we have made a mistake. You can also contact our support team at info@sportfits.eu. Kind regards Your SportFits Team
23.04.2023
 Verifizierte Bewertung
I wish …they could include a return slip in my order and I wish they could offer free returns within the EU. Good products, good customer service, I recommend. But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.
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05.09.2023
 Verifizierte Bewertung
You could inform your customer when You have received the payment. A bank transfer takes time and many things may go wrong. It would be nice to see as soon as possible that the transfer has been successful.
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31.10.2023
 Verifizierte Bewertung
Great! Fast shipping with insurance. packaging can be carefully.
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13.04.2023
 Verifizierte Bewertung
Order cancelled, money returned promptly.
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02.07.2023
 Verifizierte Bewertung
Fast service! I was surprised m goods came so soon. One point for approval, the app and mail told us it was delivered to NL via PostNL But surprise, it came by DHL..... So no track and trace. We were lucky to be at home.. So that's the only criticism. But I would and did order again here!!
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27.04.2023
 Verifizierte Bewertung

friendly and professional service

Original products, trouble-free return of goods if necessary, friendly and professional service on the telephone line Very long response time to emails, email communication should definitely be improved
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23.06.2023
 Verifizierte Bewertung
fast delivery of a high quality product. Unfortunately returns have to be paid by buyer. unfortunately the sizes aren't really true to size, so I had to give the shoes to my son... Good for him.
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