sportfits.eu

Bewertungen:

Hello, Thank you for your feedback. Your order was dispatched by us directly on the next day of your order and handed over to DHL. Unfortunately, the delivery to your country seems to be a little delayed in the post. We apologise for this, but unfortunately we cannot intervene in DHL's internal processes. The current status as of 28.11.2023 is that the parcel is in the export parcel centre. It should arrive in the next few days. Kind regards Your SportFits Team

Hello and thanks for your review. Your order contains products with a longer delivery time than usual for us. This is always the case if the order contains products that are not in stock but have just been reordered by the manufacturer and are already on their way to us by post. A delivery time of 8-10 working days was specified in your order (first line of the order confirmation). Saturdays, Sundays and public holidays are not included. After receipt of the goods, the order will be shipped to you immediately. Of course, you will receive a shipping confirmation with tracking to the e-mail address specified in the order. We also informed you of this within our response time (see automatic confirmation of receipt of your email) to your email from Saturday. Best regards Your SportFits-Team

Hello and thank you for your review! We openly communicate on our website (https://sportfits.eu/frequently-asked-questions) how our delivery times come about. The point you raised is specifically under Shipping & Delivery. Unfortunately, there was a stock shortage or a sorting out due to quality defects with your order. A stock shortage occurs when our employees cannot find a product in the warehouse (misplacement or theft) or the manufacturer first notifies us that an item is available and only recalls this after we have placed the order. A product is sorted out at goods issue if a defect is detected by our quality control before dispatch. Less than 0.001% of orders are out of stock or sorted out. We apologise if you were affected by this rare but extremely annoying case. SportFits Regards Your SportFits Support

Hello and thank you for your order! We are sorry that your order did not reach you within the promised delivery time. Unfortunately, our shipping team is currently experiencing slight delays as we are currently receiving an unusually large number of orders, even for the pre-Christmas period. We apologise for the delay and wish you happy holidays. With sporty greetings Your SportFits Team

Hello and thank you for your order! We are sorry that your order did not reach you within the promised delivery time. Unfortunately, our shipping team is currently experiencing slight delays as we are currently receiving an unusually large number of orders, even for the pre-Christmas period. We apologise for the delay and wish you happy holidays. With sporty greetings Your SportFits Team

Hello and thank you for your review! We are sorry that you did not receive a reply to your enquiries within the promised time. We handed over your package to DHL the day after you placed your order. Unfortunately, there seems to have been a problem with this during processing, so that the processing at the shipping service provider was delayed here. However, according to the shipment tracking, DHL was able to successfully deliver the package to you on 13.01.2023. We apologize for the delay and ask for your understanding that we have no influence on the internal processes at the shipping service provider, which affect the careful and prompt processing of parcels. We hope you are satisfied with the item you received. With sporting regards Your SportFits Team

Hello and thank you for your review! We are sorry that you seem to have had problems contacting us. Our telephone hours are Mon - Fri between 09:00 and 12:00, alternatively we can be reached by email around the clock at info@sportfits.eu. Please note that our e-mails are processed chronologically according to the time of receipt and you will receive a reply from us within the specified response time. We are pleased to inform you that your order has already been shipped on 14.02.2023. This was automatically confirmed to you by email, in which you will also find the shipment tracking. With sporty greetings Your SportsFits Team

Hello and thank you for your review! Your package was shipped within 24 hours of your order. Unfortunately, there seems to have been a slight delay in the shipping process. We therefore ask you to note that the review should actually refer to the shipping company. Kind regards Your SportFits Team

Hello and thank you for your review! We have received your emails. However, please note that all emails we receive are processed chronologically. In addition, there is an increased volume of e-mails between the holidays, so that processing may be slightly delayed. However, we informed all customers about this situation in an automatic reply to your e-mail. We apologise for the delay. With sporty greetings Your SportFis Support

Hello and thank you for your review! We are sorry that our response time to emails is a little higher at the moment. Unfortunately, there are slight delays at the moment due to sickness-related staff absences. However, as we can see a member of our staff has already contacted you a few days ago and explained how to proceed. With sporty greetings Your SportsFits Team

Hello and thank you for your review! Unfortunately, there was a shortage of an item in your order or it was sorted out due to quality defects. A stock shortage occurs when our employees cannot find a product in the warehouse (incorrect booking or theft). Sorting out at goods issue occurs when a defect is detected in the product by our quality inspection prior to dispatch. Less than 0.001% of orders are out of stock or sorted out. We apologise if you were affected by this rare but extremely annoying case. SportFits Regards SportFits Support

Hello and thank you for your review! Unfortunately, there was a problem with the payment when submitting your order. We have informed you further about the situation in a separate mail. SportFits Regards SportFits Support

Hello and thank you for your review! According to the tracking system, the item was delivered to you on 26.05.2023. If this is not the case, please contact our customer service team who will be happy to help you: info@sportfits.eu. Kind regards Your SportFits Team

Hello and thank you for your review! We are sorry that you seem to have had problems contacting us. Our telephone hours are Mon - Fri between 09:00 - 12:00 and 13:00 - 16:00. Please note that there may be slightly longer waiting times at rush hour. Alternatively we can be reached by email around the clock at info@sportfits.eu. Please note that our e-mails are processed chronologically according to the time of receipt and you will receive a reply from us within the specified response time. As we can see, your email was answered by us on the same day and your concern could be solved. Kind regards Your SportFits Team

Hello and thank you for your feedback! We shipped the items you ordered the day after you placed your order and handed them over to the shipping company. On 10.02. the parcel could not be delivered by the Slovak Post and was deposited near you. After 14 days, during which the parcel was not collected, it was returned to us. The return arrived in our warehouse on 02.03.2023 and was processed within our processing time of 7 working days. The credit was made using the same payment method as the order. Kind regards Your SportFits-Team

Hello and thank you for your review! We are sorry that you are not satisfied with our service. As we can see, you have received a reply with all further information within the processing time indicated in our automatic reply email. Kind regards Your SportFits Team

Good day, Thank you very much for your feedback - it is of course a pity that you were not satisfied with us. However, since we take criticism very seriously and always want to improve, it would be great if you could briefly explain what exactly went wrong so that we can work on it and maybe even make up for something if we made a mistake. You are also welcome to contact our support team at info@sportfits.de. Many thanks in advance Your Sportfits Team

Hello and thank you for your order! We are sorry that you have not received a response from us at this time. Unfortunately, due to delivery delays, there is a greatly increased volume of mail and enquiries. We will do our best to answer your enquiry as quickly as possible within the processing time indicated in the automatic reply email. We apologise for the delay and wish you happy holidays. With sporty greetings Your SportFits Team

Hello and thank you for your review! We are sorry that you have not received your order yet. Your order had a delivery time of 11-13 working days (see order confirmation). Our shipping team handed over your order to DHL on 01.06.2023, unfortunately there seems to have been slight delays there. However, according to the shipment tracking, the package will arrive soon. For more information, please see the shipping confirmation. Best regards Your SportFits Team

Hello and thank you for your review! Your order was completely processed by our shipping team and handed over to the shipping company on the same day as the purchase was placed. According to the tracking system, the package was delivered on Saturday, 11 March ("Delivered at the neighbours"). If your order has not reached you, please contact us at the following e-mail address so that we can inform you of the next steps: info@sportfits.de Kind regards Your SportFits Team