sportfits.euBewertungen:
231 Bewertungen in den letzten 12 Monaten631 Bewertungen insgesamt
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Relevanteste positive Bewertung
23.04.2023
Verifizierte Bewertung
I wish
…they could include a return slip in my order and I wish they could offer free returns within the EU.
Good products, good customer service, I recommend.
But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.
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Relevanteste negative Bewertung
08.12.2023
Verifizierte Bewertung
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
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Bewertungen für sportfits.eu
18.12.2023
Verifizierte Bewertung
I have tried to cancel the order 3 times now with no response. They don’t answer emails or the phone.
Avoid.
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Antwort von sportfits.eu
21.12.2023
Hello and thank you for your review!
We are sorry to hear that you are unhappy with our customer service.
Unfortunately, due to the Christmas period, there are currently slightly longer waiting times on our hotline (Mon - Fri 10am - 12pm and 1pm - 4pm). Your cancellation request has already been processed by us and the purchase amount will be refunded to you on 14.12.2023. You should also have received a cancellation confirmation by email.
Best regards
Your SportFits-Team
28.09.2023
Verifizierte Bewertung
Praticamente impossibile fare il reso. Minimo €21 di spese di spedizione per un prodotto pagato €33........
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Antwort von sportfits.eu
05.10.2023
Hello and thank you for your review!
The costs for returns are covered by the customer, however, we send a 10€ voucher for a follow-up order after receipt of the return, should something really not fit. This regulation is communicated in many places, e.g. under https://sportfits.eu/returns-warranty or https://sportfits.eu/return-costs. This has proven to be the most sustainable way for us to avoid unnecessary returns without placing an additional burden on the customer.
Kind regards
Your SportFits Team
23.10.2023
Verifizierte Bewertung
I paid for my order 10 days ago but it still hasn't been shipped.
Support is not responding.
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Antwort von sportfits.eu
24.10.2023
Hello and thanks for your review.
Your order contains products with a longer delivery time than usual for us. This is always the case if the order contains products that are not in stock but have just been reordered by the manufacturer and are already on their way to us by post.
A delivery time of 8-10 working days was specified in your order (first line of the order confirmation). Saturdays, Sundays and public holidays are not included.
After receipt of the goods, the order will be shipped to you immediately. Of course, you will receive a shipping confirmation with tracking to the e-mail address specified in the order.
We also informed you of this within our response time (see automatic confirmation of receipt of your email) to your email from Saturday.
Best regards
Your SportFits-Team
05.06.2023
Verifizierte Bewertung
We didn't receive ower order....10 days…
We didn't receive ower order....10 days after we buyd socks
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Antwort von sportfits.eu
06.06.2023
Hello and thank you for your review!
We are sorry that you have not received your order yet. Your order had a delivery time of 11-13 working days (see order confirmation). Our shipping team handed over your order to DHL on 01.06.2023, unfortunately there seems to have been slight delays there. However, according to the shipment tracking, the package will arrive soon. For more information, please see the shipping confirmation.
Best regards
Your SportFits Team
17.12.2023
Verifizierte Bewertung
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Antwort von sportfits.eu
21.12.2023
Hello,
Thank you for your feedback - it is of course a pity that you were not happy with us. However, as we take criticism very seriously and are always looking to improve, it would be great if you could briefly explain what exactly went wrong so that we can work on it and perhaps even make amends if we have made a mistake. You can also contact our support team at info@sportfits.eu.
Kind regards
Your SportFits Team