I wish
…they could include a return slip in my order and I wish they could offer free returns within the EU.
Good products, good customer service, I recommend.
But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
The shipping agent did not bring the order. The said the adress was incorrect but there is no way to contact them or change it.
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Antwort von sportfits.eu
05.01.2024
Hello and thank you for your review!
We are sorry to hear that there were problems with the post. According to tracking, the parcel was delivered to you just after the holidays, so we hope you are happy with the product you ordered.
Best regards
your SportFits team
14.12.2023
Verifizierte Bewertung
The delivery time was announced as 4-6 days. Now I have waited 11 days. DHL informs that the package is still in Germany. Sad!
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Antwort von sportfits.eu
15.12.2023
Thank you for your feedback!
We're sorry to hear that you don't seem to have received your order yet. We shipped it the next working day after receiving your order and handed it over to DHL. According to shipment tracking, the parcel is still on its way to you.
Unfortunately, we cannot speed up the internal processing procedures at DHL or any other shipping service provider, but we assume that your parcel will be delivered to you as soon as possible.
Best regards
Your SportFits-Team
11.12.2023
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Did not receive tracking number, but I got the package anyway.
Lack of communication, makes customers nervous.
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Antwort von sportfits.eu
15.12.2023
Thank you for your feedback!
Normally, all our customers receive a shipping confirmation with tracking by email as soon as the parcel is on its way to you.
We regret that you do not seem to have received a shipping confirmation with tracking. According to the outgoing mail server, this was sent by us on 04.12.2023. As this does not seem to have reached you, we will have the case checked internally by our IT department.
Best regards
Your SportFits-Team
18.12.2023
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I have tried to cancel the order 3 times now with no response. They don’t answer emails or the phone.
Avoid.
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Antwort von sportfits.eu
21.12.2023
Hello and thank you for your review!
We are sorry to hear that you are unhappy with our customer service.
Unfortunately, due to the Christmas period, there are currently slightly longer waiting times on our hotline (Mon - Fri 10am - 12pm and 1pm - 4pm). Your cancellation request has already been processed by us and the purchase amount will be refunded to you on 14.12.2023. You should also have received a cancellation confirmation by email.
Best regards
Your SportFits-Team
17.12.2023
Verifizierte Bewertung
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Antwort von sportfits.eu
21.12.2023
Hello,
Thank you for your feedback - it is of course a pity that you were not happy with us. However, as we take criticism very seriously and are always looking to improve, it would be great if you could briefly explain what exactly went wrong so that we can work on it and perhaps even make amends if we have made a mistake. You can also contact our support team at info@sportfits.eu.
Kind regards
Your SportFits Team
31.10.2023
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Great!
Fast shipping with insurance.
packaging can be carefully.
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13.04.2023
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Order cancelled, money returned promptly.
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02.07.2023
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Fast service!
I was surprised m goods came so soon.
One point for approval, the app and mail told us it was delivered to NL via PostNL
But surprise, it came by DHL.....
So no track and trace. We were lucky to be at home..
So that's the only criticism.
But I would and did order again here!!
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27.04.2023
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friendly and professional service
Original products, trouble-free return of goods if necessary, friendly and professional service on the telephone line
Very long response time to emails, email communication should definitely be improved
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23.06.2023
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fast delivery of a high quality product. Unfortunately returns have to be paid by buyer. unfortunately the sizes aren't really true to size, so I had to give the shoes to my son... Good for him.
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13.05.2023
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The whole proces was just as it should be. Very smoothly. Package delivered from Germany to the Metherlands in a few days. Very happy also with the item for a great price.
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07.04.2023
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The product was exactly as described in the web site, shipment organized really quick, everything was really easy and with good discount on sales.
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18.04.2023
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Very good price, fast delivery
Very good price (discount) and fast delivery. The product arrived from another country within EU in 1 week. The fit is perfect.
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19.11.2023
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Happy with the experience
Order arrived quickly, price was ok (cheaper than other stores at time of purchase). Delivered quickly. I would buy again.
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01.04.2023
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Goods arrived as expected and matched what I bought. easy system to buy from. Delivery from Germany to NL took about 4 days
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