sportfits.eu

Bewertungen:

Thank you for your feedback! We regret that you have not yet received your order at the time of your review. Unfortunately, the product you ordered took longer to arrive in the post from the manufacturer to us than expected. However, it was sent to you immediately upon receipt and, according to the tracking system, you have already received it. We hope you are satisfied with the product you purchased and will continue to improve our service communication in the future! Best regards Your SportFits-Team

Hello and thank you for your review! Your package was shipped within 24 hours of your order. Unfortunately, there seems to have been a slight delay in the shipping process. We therefore ask you to note that the review should actually refer to the shipping company. Kind regards Your SportFits Team

Thank you for your feedback! We regret that you have not yet received your order at the time of your review. Unfortunately, the product you ordered took longer to arrive in the post from the manufacturer to us than expected. However, as we can see, the delivery has reached us today and your order has been dispatched directly by us. You have received a shipping confirmation with tracking in a separate email. We hope you are satisfied with the product you purchased and will continue to improve our service communication in the future! Best regards Your SportFits-Team

Hello, Thank you for your feedback. Your order was dispatched by us directly on the next day of your order and handed over to DHL. Unfortunately, the delivery to your country seems to be a little delayed in the post. We apologise for this, but unfortunately we cannot intervene in DHL's internal processes. The current status as of 28.11.2023 is that the parcel is in the export parcel centre. It should arrive in the next few days. Kind regards Your SportFits Team

Hello and thank you for your review! According to the tracking system, the item was delivered to you on 26.05.2023. If this is not the case, please contact our customer service team who will be happy to help you: info@sportfits.eu. Kind regards Your SportFits Team

Hello and thank you for your review! We are sorry that you seem to have had problems contacting us. Our telephone hours are Mon - Fri between 09:00 - 12:00 and 13:00 - 16:00. Please note that there may be slightly longer waiting times at rush hour. Alternatively we can be reached by email around the clock at info@sportfits.eu. Please note that our e-mails are processed chronologically according to the time of receipt and you will receive a reply from us within the specified response time. As we can see, your email was answered by us on the same day and your concern could be solved. Kind regards Your SportFits Team

Thank you for your feedback! We're sorry to hear that you don't seem to have received your order yet. We shipped it the next working day after receiving your order and handed it over to DHL. According to shipment tracking, the parcel is still on its way to you. Unfortunately, we cannot speed up the internal processing procedures at DHL or any other shipping service provider, but we assume that your parcel will be delivered to you as soon as possible. Best regards Your SportFits-Team

Hello and thank you for your review! We are sorry to hear that you are unhappy with our customer service. Unfortunately, due to the Christmas period, there are currently slightly longer waiting times on our hotline (Mon - Fri 10am - 12pm and 1pm - 4pm). Your cancellation request has already been processed by us and the purchase amount will be refunded to you on 14.12.2023. You should also have received a cancellation confirmation by email. Best regards Your SportFits-Team

Hello and thanks for your review. Your order contains products with a longer delivery time than usual for us. This is always the case if the order contains products that are not in stock but have just been reordered by the manufacturer and are already on their way to us by post. A delivery time of 8-10 working days was specified in your order (first line of the order confirmation). Saturdays, Sundays and public holidays are not included. After receipt of the goods, the order will be shipped to you immediately. Of course, you will receive a shipping confirmation with tracking to the e-mail address specified in the order. We also informed you of this within our response time (see automatic confirmation of receipt of your email) to your email from Saturday. Best regards Your SportFits-Team