I wish
…they could include a return slip in my order and I wish they could offer free returns within the EU.
Good products, good customer service, I recommend.
But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
You have very good prices for my favorite brand Bergans.
Shipment to Poland might be cheaper;)
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04.04.2024
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Haven’t received my order yet it takes longer than stated on the website was expecting 2 to 4 business days but still no order
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Antwort von sportfits.eu
vor 8 Tagen
Hello and thank you for your review!
We're sorry to hear that you received your order a little later than expected. According to the system, your order was dispatched the next working day after we received it. The slightly longer shipping time was due to the German public holidays over Easter.
According to the tracking system, you received your parcel one day after your review. We hope that you are satisfied with the product you purchased.
Best regards
Your SportFits-Team
03.04.2024
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Scarpa Mojito Wrap Bio
Excelent pair of shoes, expensive but good quality and elegant. Fits very well.
SportFits sent them immediately but only bad things that DHL didn't send any message regarding tracking.
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01.04.2024
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Very good site - fast shipping - good communication
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24.03.2024
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24.03.2024
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24.03.2024
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Great prices, fast delivery all good...
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24.03.2024
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19.03.2024
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No returns possible- watch out! p
I ordered a coat from Switzerland, where it was deliveref to my home. I was not allowed to send it back (the same week), as they had in their systems that it had been delivered in Germany. A most expensive mistake for me- 345 euros for a coat in the wrong size!
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Antwort von sportfits.eu
22.03.2024
Hello and thank you for your review!
Returns from Switzerland are of course normally possible within 30 days of receiving the item.
You received a returns label from us on 20/03/2024 for the return from your address in Switzerland. We have gladly sent you this again by e-mail. You are welcome to use this and return the goods. Please note the instructions you received when you received the e-mail.
Best regards
Your SportFits-Team
12.03.2024
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11.03.2024
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Jacket ski woman
I am fully satisfied with my purchase. Excellent site. Excellent and fast shipping. Recommended
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11.03.2024
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Quick delivery, good quality
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07.03.2024
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07.03.2024
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Jag har inte fått något paket.
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Antwort von sportfits.eu
11.03.2024
Hello and thank you for your review!
We dispatched your order within 24 hours and handed it over to DHL. According to the shipment tracking, the parcel was delivered to you one day after your review.
If this is not the case, please report this to our service staff at info@sportfits.de.
Best regards
Your SportFits-Team
05.03.2024
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Order backpack off website and arrive in two days of postage such reliable service. Will be back for more outdoor gear in future.
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28.02.2024
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They will only check shipments after waiting for 9 working days.
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Antwort von sportfits.eu
04.03.2024
Hello, thank you for your review!
We're sorry that you haven't received your parcel yet. Unfortunately, DHL will only process enquiry requests after the parcel has not moved for 9 consecutive working days. Unfortunately, DHL will not respond to enquiries made before this. Please note that we have no influence on the internal processing procedures of our shipping service providers
Best regards
Your SportFits-Team
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