GütesiegelGültig
GütesiegelGültig
zertifiziert seit: 14.04.2021
aktualisiert am: 06.06.2023
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Bewertungen für sportfits.eu
So stellen wir sicher, dass Bewertungen von echten Verbraucher*innen kommen.
Relevanteste positive Erfahrung
23.04.2023
I wish
…they could include a return slip in my order and I wish they could offer free returns within the EU.
Good products, good customer service, I recommend.
But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.
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Relevanteste kritische Erfahrung
23.12.2022
They pretend to have the goods in stock, when in fact they will order for the manufacturer or wholesaler after you placed and payed for your order. They state within 6 to 8 working days, but fail to tell you they don't class monday and friday as working days.
Tried contacting them 3 times via email, no response, tried calling them,but they are only open in the morning and when you get through, the machine already tells you they have a backlog and your delivery most likely is going to be late.
Now almost 2 weeks after ordering, they can't even tell me when the goods will arrrive to them , let alone when it will be send out to me. Result, cancelled order, now have to wait for my money to be returned...
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Bewertungen für sportfits.eu
Verifizierte Bewertung
18.04.2023
Did not deliver all the items. Had to ask for a refund. Would not have purchased just the one item I got with the shipping costs I needed to pay.
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Verifizierte Bewertung
08.03.2023
Give an answer to e-mails!
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Antwort von sportfits.eu
28.03.2023
Hello and thank you for your review!
We are sorry that you received a very late reply to your email. Unfortunately, there were slight delays in this due to a technical problem.
You can find a quick answer to most questions on our website: https://sportfits.de/haeufig-gestellte-fragen-faq.
Alternatively, you can of course reach us by telephone on +49 (0)851-20424140 Monday to Friday between 09:00 and 12:00.
Kind regards
Your SportFits Team
Verifizierte Bewertung
07.02.2023
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Antwort von sportfits.eu
10.02.2023
Guten Tag,
Vielen Dank für Ihre Rückmeldung - es ist natürlich schade, dass Sie mit uns nicht zufrieden waren. Da wir Kritik aber sehr ernst nehmen und uns ständig verbessern wollen, wäre es toll, wenn Sie uns kurz erklären könnten, was genau schief gelaufen ist, damit wir daran arbeiten und vielleicht sogar etwas korrigieren können, falls uns ein Fehler unterlaufen ist. Wenden Sie sich dazu gerne einfach an unseren Support unter info@sportfits.de.
Vielen Dank im Voraus
Ihr Sportfits Team
Verifizierte Bewertung
27.12.2022
So bought a helmet at a fair price, shipping was pretty quick. But the packaging was really bad the item a helmet was put in a bigger box which wouldn't close over nor was it packed so the helmet box could silde up and down the box. The final issue was the delivery driver left it in front drive in heavy rain thankfully a neighbour brought it in. Emailed sportfits about these issues and they never replied so probably wouldn't buy from them again
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Verifizierte Bewertung
05.12.2022
Order handling at shop took 2 days. Then, DHL are not the fastest either.
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Antwort von sportfits.eu
14.12.2022
Hello and thank you for your order!
We are sorry that your order did not reach you within the promised delivery time. Unfortunately, our shipping team is currently experiencing slight delays as we are currently receiving an unusually large number of orders, even for the pre-Christmas period.
We apologise for the delay and wish you happy holidays.
With sporty greetings
Your SportFits Team
Verifizierte Bewertung
01.12.2022
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Antwort von sportfits.eu
22.12.2022
Good day,
Thank you very much for your feedback - it is of course a pity that you were not satisfied with us. However, since we take criticism very seriously and always want to improve, it would be great if you could briefly explain what exactly went wrong so that we can work on it and maybe even make up for something if we made a mistake. You are also welcome to contact our support team at info@sportfits.de.
Many thanks in advance
Your Sportfits Team
Verifizierte Bewertung
06.12.2022
Didn’t receive any info about my order made 1 week ago.
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Antwort von sportfits.eu
14.12.2022
Hello and thank you for your order!
We're sorry that you don't seem to have received an email from us. According to our system, you received an order confirmation from us on 29.11. and an invoice and shipping email from us on 02.11. If you do not find any e-mails from us, please check your spam folder again.
We wish you happy holidays.
With sporty greetings
Your SportFits Team
Verifizierte Bewertung
13.12.2022
Order date 06/12/2022 - expected delivery date 3-5 days.
Now, 1 weekend later it has not been handed over to DHL for delivery.
E-mail to the customer service gets no reply
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Antwort von sportfits.eu
14.12.2022
Hello and thank you for your order!
We are sorry that your order did not reach you within the promised delivery time. Unfortunately, our shipping team is currently experiencing slight delays as we are currently receiving an unusually large number of orders, even for the pre-Christmas period.
We apologise for the delay and wish you happy holidays.
With sporty greetings
Your SportFits Team
Verifizierte Bewertung
02.11.2022
Pick-up the phone!
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Antwort von sportfits.eu
02.11.2022
Dear Customer,
we are sorry that you seem to have had problems contacting us.
Our telephone hours are Mon. - Fri. between 09:00 and 12:00 (except on German public holidays such as yesterday 01.11.2022), alternatively we can be reached around the clock for you at info@sportfits.de by mail.
With sporty regards
SportFits Support
Verifizierte Bewertung
21.12.2022
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Antwort von sportfits.eu
22.12.2022
Good day,
Thank you very much for your feedback - it is of course a pity that you were not satisfied with us. However, since we take criticism very seriously and always want to improve, it would be great if you could briefly explain what exactly went wrong so that we can work on it and maybe even make up for something if we made a mistake. You are also welcome to contact our support team at info@sportfits.de.
Many thanks in advance
Your Sportfits Team