I wish
…they could include a return slip in my order and I wish they could offer free returns within the EU.
Good products, good customer service, I recommend.
But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
All was good fast delivery, good website, efficient. However the item I was buying looked white or off white in the photos they used, and when it arrived it was a deep grey colour. Also the package had nearly fallen apart by time it reached me here. By some luck the item wasn't damaged so I was able to return it. However I had to re-package it into the same bad box it arrived in so that was a pain.
Bewertung melden
Antwort von sportfits.eu
vor 7 Tagen
Hello and thank you for your review!
We're sorry that you didn't receive the item you ordered. The picture on our website was sent to us directly by the manufacturer and shows the helmet in a grey shade. We understand that depending on how you look at it, this can also be seen as white. Please always refer to the colour information (in this case "cloudgrey").
The packaging also came directly from the manufacturer. Our items are of course checked and quality controlled from time to time, but due to the large number of items we process, we are unfortunately unable to check every single item.
Once we have received and processed your return, you will receive a confirmation email and your refund will be issued shortly afterwards.
Best regards
Your SportFits-Team
06.02.2024
Verifizierte Bewertung
Delivery
It's been 11 working days and my order is still in the process... I'm going skiing on Friday and I won't get 99% of the profit until then, which I should have already received. If I could, I would give 0 stars. I don't know who they are trying to trick by saying that from January 29 to February 12, my order should not have been sent. First and LAST order on this site.
Bewertung melden
19.01.2024
Verifizierte Bewertung
Ordered shoes for men which turned to be for women
Bewertung melden
Antwort von sportfits.eu
25.01.2024
Hello and thank you for your review!
According to the order history, the shoe you ordered is a women's shoe. It can also be found in the women's shoe category in our shop. We will be happy to take your feedback as an opportunity to think about making this clearer and more comprehensible in future.
Best regards
Your SportFits-Team
05.01.2024
Verifizierte Bewertung
Bewertung melden
10.01.2024
Verifizierte Bewertung
Package not shipped yet after 7 days
Bewertung melden
Antwort von sportfits.eu
11.01.2024
Hello and thank you for your review!
We're sorry that you haven't received your parcel yet. Your order from 02.01.24 was dispatched by us on 03.01.24 and handed over to DHL. You have also received a shipping confirmation with a tracking link to your email address t********@h*******.**m. According to this, the parcel is still being processed and should be delivered to you in the next few days.
Best regards
Your SportFits-Team
21.12.2023
Verifizierte Bewertung
little problem with returned payment, but before christmas…we sorted out
Bewertung melden
08.12.2023
Verifizierte Bewertung
Your service is perfect.
Thanks
Bewertung melden
18.12.2023
Verifizierte Bewertung
Bewertung melden
13.12.2023
Verifizierte Bewertung
Bewertung melden
03.12.2023
Verifizierte Bewertung
Bewertung melden
08.12.2023
Verifizierte Bewertung
I ordered first time and had no follow up on my delivery
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
Bewertung melden
Antwort von sportfits.eu
05.01.2024
Hello and thank you for your review!
We are sorry that you were not satisfied with our service. For ecological reasons, we do not consider it sensible to enclose a printed returns label with all parcels if only a fraction of them are used. If required, a label can be conveniently requested and printed via our returns portal on our website.
The customer bears the costs for the return, but we will send a €10 voucher for a follow-up order after receipt of the return if something really doesn't fit. This regulation is communicated in many places, e.g. in our FAQ under the returns section.
This has proven to be the most sustainable way for us to avoid unnecessary returns without placing an additional burden on the customer.
Best regards
Your SportFits Team
11.12.2023
Verifizierte Bewertung
Did not receive tracking number, but I got the package anyway.
Lack of communication, makes customers nervous.
Bewertung melden
Antwort von sportfits.eu
15.12.2023
Thank you for your feedback!
Normally, all our customers receive a shipping confirmation with tracking by email as soon as the parcel is on its way to you.
We regret that you do not seem to have received a shipping confirmation with tracking. According to the outgoing mail server, this was sent by us on 04.12.2023. As this does not seem to have reached you, we will have the case checked internally by our IT department.
Best regards
Your SportFits-Team
23.04.2023
Verifizierte Bewertung
I wish
…they could include a return slip in my order and I wish they could offer free returns within the EU.
Good products, good customer service, I recommend.
But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.
Bewertung melden
05.09.2023
Verifizierte Bewertung
You could inform your customer when You have received the payment. A bank transfer takes time and many things may go wrong. It would be nice to see as soon as possible that the transfer has been successful.
Bewertung melden
24.04.2023
Verifizierte Bewertung
No problems, would shop here again
No issues with my order, delivery a bit slow, but that is as expected when ordering from a company in an other country.
I would not hesitate to order from them again.
Bewertung melden
18.04.2023
Verifizierte Bewertung
Did not deliver all the items. Had to ask for a refund. Would not have purchased just the one item I got with the shipping costs I needed to pay.
Bewertung melden
Antwort von sportfits.eu
31.08.2023
Hello and thank you for your review!
Unfortunately, the item you ordered was no longer available and had to be cancelled. The purchase price of the item in question was refunded to you immediately.
A stock shortage occurs when our staff cannot find a product in the warehouse (incorrect booking or theft). Out of stock rejection occurs when our quality control process finds a defect in the product before it is shipped. Less than 0.001% of orders are out of stock or rejected. We apologise if you have been affected by this rare but extremely annoying occurrence.
Kind regards
Your SportFits Team
07.10.2023
Verifizierte Bewertung
I like products quality and fast delivery.
You should send confirmation e-mail in english (or even better in the customer’s language)
Es wurden Maßnahmen ergriffen, um sicherzustellen, dass die veröffentlichten Bewertungen nur von solchen Verbraucher*innen stammen, die die Waren oder Dienstleistungen tatsächlich genutzt oder erworben haben.
Importierte Bewertungen
Gehen nicht in die Gesamtnote ein. Es wurden keine Verifizierungsmaßnahmen ergriffen.