I wish
…they could include a return slip in my order and I wish they could offer free returns within the EU.
Good products, good customer service, I recommend.
But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
Order backpack off website and arrive in two days of postage such reliable service. Will be back for more outdoor gear in future.
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11.03.2024
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Jacket ski woman
I am fully satisfied with my purchase. Excellent site. Excellent and fast shipping. Recommended
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vor 6 Tagen
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Great prices, fast delivery all good...
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11.03.2024
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Quick delivery, good quality
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vor 5 Tagen
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vor 6 Tagen
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vor 6 Tagen
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12.03.2024
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07.03.2024
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vor 9 Tagen
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Colour wrong & packaging sub standard
All was good fast delivery, good website, efficient. However the item I was buying looked white or off white in the photos they used, and when it arrived it was a deep grey colour. Also the package had nearly fallen apart by time it reached me here. By some luck the item wasn't damaged so I was able to return it. However I had to re-package it into the same bad box it arrived in so that was a pain.
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Antwort von sportfits.eu
vor 8 Tagen
Hello and thank you for your review!
We're sorry that you didn't receive the item you ordered. The picture on our website was sent to us directly by the manufacturer and shows the helmet in a grey shade. We understand that depending on how you look at it, this can also be seen as white. Please always refer to the colour information (in this case "cloudgrey").
The packaging also came directly from the manufacturer. Our items are of course checked and quality controlled from time to time, but due to the large number of items we process, we are unfortunately unable to check every single item.
Once we have received and processed your return, you will receive a confirmation email and your refund will be issued shortly afterwards.
Best regards
Your SportFits-Team
06.02.2024
Verifizierte Bewertung
Delivery
It's been 11 working days and my order is still in the process... I'm going skiing on Friday and I won't get 99% of the profit until then, which I should have already received. If I could, I would give 0 stars. I don't know who they are trying to trick by saying that from January 29 to February 12, my order should not have been sent. First and LAST order on this site.
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29.01.2024
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Vera quick delivery 👍
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06.02.2024
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top supplier!
Clear website - transparent communication - good tracking - fast delivery.
Happy customer!
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