…they could include a return slip in my order and I wish they could offer free returns within the EU.
Good products, good customer service, I recommend.
But for me, living in Sweden, the return process (with PostNord) was a hassle plus it was expensive and slow. It took app 3 weeks before I got my money back. This is the sole reason I may not buy from them again. Otherwise, I was a happy customer.
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
Original products, trouble-free return of goods if necessary, friendly and professional service on the telephone line
Very long response time to emails, email communication should definitely be improved
fast delivery of a high quality product. Unfortunately returns have to be paid by buyer. unfortunately the sizes aren't really true to size, so I had to give the shoes to my son... Good for him.
The whole proces was just as it should be. Very smoothly. Package delivered from Germany to the Metherlands in a few days. Very happy also with the item for a great price.
tarif attractif et livraison rapide…
j'ai commandé un sac sur ce site car le prix y était très attractif, commandé le jeudi soir, recu le lundi matin (recu en france), le sac est parfait et était bien emballé
Es wurden Maßnahmen ergriffen, um sicherzustellen, dass die veröffentlichten Bewertungen nur von solchen Verbraucher*innen stammen, die die Waren oder Dienstleistungen tatsächlich genutzt oder erworben haben.
Gehen nicht in die Gesamtnote ein. Es wurden keine Verifizierungsmaßnahmen ergriffen.