Thank you for your feedback and for sharing your experience with us. We’re very sorry to hear that your order has not arrived yet. We completely understand how frustrating this must be, especially as you have been waiting for a long time. This is certainly not the experience we want for our customers, and we sincerely regret the inconvenience this has caused. We have investigated the matter, we discovered that something went wrong at our warehouse. We want to apologies for this mistake and as a solution, we have sent you a replacement. You likely received two emails today. The first one concerns the order that was lost, which you can disregard. The second email confirms your replacement order. We hope everything will go smoothly from now on so that you can enjoy your purchase soon. If there is anything you want to ask or you experience any further issues, please feel free to contact us at info@secrid.com. Kind regards, The Secrid Customer Care Team