Certificate for musik-produktiv.co.uk

No. X96596A109A075701FCC98E7248541D84
 

Approved on
05/07/2013
Valid until
04/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for musik-produktiv.co.uk



Excellent

4.77/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 54 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 94 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
The masterbuilt guitar was superb. The delivery was prompt though there was an element of 'musical chairs' with collection mostly down to UPS (they did sort it out within a couple of days). There were some small chips on the guitar's finish for which I negotiated a partial refund - customer service was very understanding - it is always more impressive when a company deals with a complaint well.
5.00
Excellent

Excellent shop to deal with. Good communication with well priced products
5.00
Excellent

The best music shop online for price, delivery and service
5.00
Excellent

They do the job, and they do it well. Full marks, and Thank You
5.00
Excellent

Excellent Service from Musik Produktiv. Thank you
5.00
Excellent

All good
5.00
Excellent

Great and speedy delivery to the UK - four business days from order to delivery
5.00
Excellent

Guitar case had scratches and the set up for a guitar just shy of £2000 was below average. My luthier had to fret dress and correct action and intonation. I’d already tried the guitar locally and price was competitive but not after set up......
3.00
Fair

Product well packaged and delivered in good time. Very slight cosmetic flaws on finishing of Alvarez AP66 Parlour guitar (hence 4 stars) - but cheapest online price. No need to contact customer service but daresay it is good. Will shop again in future as Musik Productiv has best prices for Furch guitars.
4.33
Good

Really happy, they resolved a technical issue really quickly and were very helpful. I would recommend them highly.
5.00
Excellent

Thank you for prompt and flexible service
5.00
Excellent

Returned a guitar that I did not like, using the shops 30 days return policy. Shop now refuses to refund me claiming that I had not actually paid for the guitar, despite the fact that I paid using Amazon payments and have sent them copies of the receipts/transaction number. Having to pursue a claim via Amazon payments. Very poor communication from music-produktiv, very slow to answer emails.
1.00
Very Poor

Ordering the guitar on the website was easy and a good experience when considering buying from the UK. Ordered on a Saturday and received on Thursday. The guitar was received in a good condition but there were set up issues. The tremolo was at a weird angle to the body and was causing issues with the tuning/intonation. All ok after adjusted myself. Would have given 5 stars otherwise.
4.00
Good

Excellent service, i am based in the uk and could not find the product i was after in stock anywhere locally, i decided to give musik produktive a try, i think it literally took them 4 day maybe 3 to get the item to my door step, truly excellent service. will use again.
5.00
Excellent

excellent price, came sooner than pick ups I've ordered from UK. If I buy more pick ups I'm using these again
5.00
Excellent

best price by far and smooth delivery.
5.00
Excellent

Goods arrived on time in perfect condition and I'm loving my new Octron3
5.00
Excellent

A good shopping experience.
5.00
Excellent

Great guitar, quick delivery. No reply to email sent to customer services. Packaging could have been better.
4.33
Good

Great service, efficient delivery.
4.67
Excellent

I love this shop
5.00
Excellent

Several bulky items ordered in the UK on the morning of Tuesday 1st August 2017: arrived in perfect condition by fully trackable UPS on Thursday 3rd August 2017 at 0940hrs. Top quality products at great prices plus quantity discount and the best service I have ever experienced. Guess you could say I am very, very happy.
5.00
Excellent

Freundlich und schnell, danke
5.00
Excellent

Good service and support, thank you
5.00
Excellent

Excellent.
5.00
Excellent

Delivery was spot on. Goods are better than expected and good value. Raised a question with supplier and was answered immediately. Would recommend this company to anyone.
Chris
5.00
Excellent

Absolutely trouble free purchase. Can't fault them at all.
5.00
Excellent

Guitar arrived within 2 days, sadly I didn't like the finish on the Ibanez RG652AHM-AWD so arranged to return it, plus it had an excessive neck pocket gap. The guitar arrived back with the shop 3 days ago according to the tracking, but not even received an email to acknowledge its return. Still waiting for a refund to be processed. I wont use this company again, shame as the prices are pretty good
3.33
Fair

Excellent service; ordered from and delivered to the UK
5.00
Excellent

Everything arrived on time and in perfect condition Customer service were very helpful and answered all my questions and had a great knowledge of they're products.
5.00
Excellent

Fast and efficient
5.00
Excellent

Very quick and very friendly. Couldn't be happier. Service was excellent.
5.00
Excellent

Best price, very well packed and quick delivery
5.00
Excellent

Great service
5.00
Excellent

Sehr, sehr gut Veiled Dank. Tchuß
5.00
Excellent

Fantastic guitar, superb service
5.00
Excellent

Fantastic service. Competitive pricing, safe and reliable delivery. Highly recommended
5.00
Excellent

Will use again
5.00
Excellent

Snare drum was double boxed and arrived on time. Price was good. Very happy and would deal with again.
5.00
Excellent

Very good service. The instrument was well packed.
5.00
Excellent

musik-produktiv.co.uk customer reviews

musik-produktiv.co.uk

musik-produktiv.co.uk was certified by Trusted Shops on 05/07/2013.

Contact
Fuggerstr. 6
49479 Ibbenbüren
Germany
Tel: +49 (0) 54 51/9 09-300
Fax: +49 (0) 54 51/9 09-109
saskia.zierenberg@musik-produktiv.de
musik-produktiv.co.uk

Owner
Musik Produktiv GmbH & Co. KG
Fuggerstr. 6
49479 Ibbenbüren
Germany
Trade register
Amtsgericht Steinfurt HRA 4137
Authorized representative
Saskia Zierenberg
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with musik-produktiv.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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