Certificate for cuckoo-clock.com

No. XA8F33103A27ABF165DE8BB9398EA2C71
 

Approved on
13/07/2011
Valid until
12/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for cuckoo-clock.com



Excellent

4.79/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 55 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 232 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Goods arrived by post and not by DHL, and there was no number to check where the. progress of the parcel. But am pleased with clock and may buy another one next year,
4.33
Good

Everything was and has been wonderful, except the UPS driver delivered to the correct address but on the wrong street. My wife was so excited she kept up with the detective work until it was located 2 blocks away.
The clock was well packed and has good direction. It is quality. Thank YOU
4.67
Excellent

Although I have not seen the clock personally, as it was delivered directly to the recipient in South Africa, but from her feedback that she given me, I can therefore rate you guys with 5 stars

Well done to all

David Miller
4.33
Good

Nice cuckoo clocks. Needs more variety of product.
4.67
Excellent

Excellent service. In terms of goods there is a shortlist of products like the high end pyramids which you cand find in other stores.
4.67
Excellent

OVERALL THE PRODUCT IS BEST AND I AM SATISFIED WITH IT. BUT DELIVERY WAS NOT PROMPT AND I HAD TO TAKE MUCH PAIN IN TRACKING MY PRODUCT.
I WAS EXPECTING THAT YOU WOULD TAKE THE COGNIZANCE OF DELIVERY OF THE PRODUCT WHICH YOU DID NOT TAKE.
BUT THE WATCH IS VERY GOOD AND I AM HAPPY WITH IT;FOR WHICH I THANKS.
4.00
Good

Simply gorgeous clock. Fantastic quality too Would recommend. Boxed beautifully too and packed well.
5.00
Excellent

My grandchildren loved their cuckoo clock and I'm thankful for your perfect service thank you
5.00
Excellent

We are absolutely delighted with our cuckoo clock. It is exquisitely made and looks stunning on the wall. Service and delivery was excellent too. We would thoroughly recommend.
5.00
Excellent

Birthday present for my mother who loves cuckoo clocks. I don't know anything about them and had questions that weren't answered on website. Called and spoke directly with Mr. Duffner and he was excellent in providing all the answers and helping me with my order. My mother loved it and was impressed it came directly from Germany with an official signature from the maker. I'm #1 son for the year
5.00
Excellent

could not be happer,every thing went to plan would do it all again
5.00
Excellent

Beautiful in every way possible. I could watch it for hours
5.00
Excellent

I simply love my clock I have wanted one for a very long time It came quickly and very well packed. I had no problems with assembly. I'm ready for another one
5.00
Excellent

This clock was purchased to replace one bought in Bavaria many years ago, which had to be manually wound. This clock looks very similar except there is no man in a second window.
Our new clock has a beautiful tone to the music and is a delight to look at.
Our only question would be why have a cuckoo echo as you have to listen very carefully to count or half the total calls Keeps great time.
5.00
Excellent

The delivery was super fast. Expected minimum 10 days to deliver but delivered within half of that time.
5.00
Excellent

Service and product could not have been better. Recommend this to anyone
5.00
Excellent

I am not happy with the price which i get, the clock from the same manufacturer I am getting at half price.
3.00
Fair

Perfect purchase experience. Thank you for the great service and product.
5.00
Excellent

It certainly was a pleasure to order my clock from your website which does not do your products justice as they are really beautiful. everything went like clock work (excuse the pun) we love our clock thank you so much
5.00
Excellent

Love my cuckoo clock - very happy I got it from you, it was shipped promptly and came in excellent condition. Thank you.
5.00
Excellent

The clock was purchased as a gift and was warmly received. The craftmanship was lovely. We had a difficult time getting the package after it was dropped off at a Purolator depot. They kept saying it wasn't there even though tracking said it was. After many attempts the store person agreed to look again and she found it. The deliver problem was in no way attributed to the maker of the clock.
4.33
Good

Very nice people to work with A beautiful clock arrived and was masterfully packed

Everything was as good or better than described
5.00
Excellent

Delivery,Goods and Costumer service was truly excellent.
5.00
Excellent

super easy to order, pay, and surprisingly fast delivery.
We will order our cuckoo clocks from you from now on
thank you
4.67
Excellent

Bought as a present for our daughter. Excellent.
5.00
Excellent

Arrived on time and in good condition
5.00
Excellent

Wonderful clock. Came faster from Germany then across the states. Excellent. Well done
5.00
Excellent

First class goods and service.
5.00
Excellent

Prompt delivery time and an excellent product -- Many thanks.
5.00
Excellent

In general I am satisfied with the product.

Kind Regards,
Dirk Smid
4.00
Good

Excellent service and products
5.00
Excellent

Very pleased with overhaul service , cannot fault anything.. love my cuckoo clock ..
5.00
Excellent

My husband and l were excited to get our clock, the delivery time was faster than we expected. I was happy to see it was packed very carefully and we are enjoying our clock Very much. We were abit puzzled about the battery, here in Canada our batteries are A, B, C, or D, and 9 volt, so you can imagine our surprise with 'baby' battery, but we figured it out,,it takes a 'C'. Thanks again
5.00
Excellent

The Cucu Uhr, is now in Mexico with excellent service, ..... Thanks a lot
5.00
Excellent

Hello We had a small cuckoo clock when I was a child, so it brings back a lot of memories as we lived in a small village in England in the New Forest and often heard the live cuckoo bird. The clock received from you is beautiful. Thank you Sally Fay.
5.00
Excellent

Hassle-free transaction. Buy with confidence A++++
5.00
Excellent

Beautiful workmanship
4.67
Excellent

We are very happy with our cuckoo-clock. I would not hesitate to order
another clock from your business. I think you should tell people that it
might take a good two weeks before their order arrives. I was very
please that my email inquiring where the clock might be was answered
so quickly. Thank you
4.67
Excellent

We did receive a cuckoo clock by post in reasonable time, however we could not get the cuckoo chimes to coincide with the time, despite following advice on how to rectify the problem. The supplier was good enough to supply a replacement at no cost, but it also has the same problem. We are now just operating the replacement without the cuckoo chimes.
3.00
Fair

Product looks very cheap.Shipping costs very expensive.
3.67
Good

cuckoo-clock.com customer reviews

cuckoo-clock.com

cuckoo-clock.com was certified by Trusted Shops on 13/07/2011.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckoo-clock.com
cuckoo-clock.com

Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with cuckoo-clock.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.