Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Excellent

4.53/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 131 Trusted Shops reviews collected in the last 12 months.
In total, Cuckooclocks.com has already collected 872 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/10/2018
Date of order
13/10/2018
13/10/2018
Beautiful, authentic German stein.
5.00
Excellent

Date of publication
09/10/2018
Date of order
09/10/2018
09/10/2018
I didn't receive my goods
1.00
Very Poor

Date of publication
06/10/2018
Date of order
24/09/2018
06/10/2018
Product is authentic. Works well. Very nice. Though it took long to deliver.
3.33
Fair

Date of publication
06/10/2018
Date of order
06/10/2018
06/10/2018
Product received as per advertised and in mint condition. Delivery is quick as soon as stock became available.
5.00
Excellent

Date of publication
01/10/2018
Date of order
01/10/2018
01/10/2018
thank you.
5.00
Excellent

Date of publication
26/09/2018
Date of order
25/09/2018
26/09/2018
Outstanding quality, keep up your fine workmanship.
5.00
Excellent

Date of publication
18/09/2018
Date of order
18/09/2018
18/09/2018
Ordered a pewter stein, quality of the piece was quite amazing, was very impressed with it and was delivered a day ahead of schedule. would recommend Cuckooclocks.
5.00
Excellent

Date of publication
17/09/2018
Date of order
17/09/2018
17/09/2018
I am very happy to purchase this product.
5.00
Excellent

Date of publication
15/09/2018
Date of order
15/09/2018
15/09/2018
Good product and service.
4.33
Good

Date of publication
15/09/2018
Date of order
15/09/2018
15/09/2018
Just as the photo and received at the expected time
5.00
Excellent

Date of publication
13/09/2018
Date of order
13/09/2018
13/09/2018
Very good response and prompt delivery.
5.00
Excellent

Date of publication
08/09/2018
Date of order
08/09/2018
08/09/2018
The mix up was corrected.
4.33
Good

Date of publication
03/09/2018
Date of order
03/09/2018
03/09/2018
Excellent to deal with. Goods packed very secure and arrived in brilliant package. Will definitely deal with Cuckooclocks again.
5.00
Excellent

Date of publication
02/09/2018
Date of order
02/09/2018
02/09/2018
Fast perfect service. Beautifully packaged. Excellent quality clock. I am totally pleased
THANK YOU
5.00
Excellent

Date of publication
30/08/2018
Date of order
30/08/2018
30/08/2018
Such awesome steins
5.00
Excellent

Date of publication
30/08/2018
Date of order
30/08/2018
30/08/2018
Fantastic Steins
5.00
Excellent

Date of publication
20/08/2018
Date of order
18/08/2018
20/08/2018
Delivery prompt but uk delivery cost expensive
4.67
Excellent

Date of publication
19/08/2018
Date of order
19/08/2018
19/08/2018
The order of steins was shipped prompt and they were very nice steins. Makes two years in a row that I have placed an order and the service has been great both times.
5.00
Excellent

Date of publication
17/08/2018
Date of order
15/08/2018
17/08/2018
Not many choices of shipping available. Actual product was different from pictured in the website. Specifications and dimensions were slightly different. Customer service did not properly look into the issue when customer highlighted some issues. Extra instructions were totally neglected or no advise were given if they cannot be done.
3.00
Fair

Date of publication
13/08/2018
Date of order
13/08/2018
13/08/2018
EXCELLENT EXPERIENCE
5.00
Excellent

Date of publication
06/08/2018
Date of order
06/08/2018
06/08/2018
The lady helped us get the ordered items to the UK without additional postage charges. She was very efficient. Thank you
5.00
Excellent

Date of publication
06/08/2018
Date of order
06/08/2018
06/08/2018
Excellent
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
I ordered 3 steins with a piece of the Berlin wall atop the lid of the stein. Two of the three had a nice piece of the wall with the graffiti paint similar to the picture on their website. The third was mostly what looks like a piece of concrete with a tiny bit of paint on it, not similar to the photo on their website.
4.67
Excellent

Date of publication
23/07/2018
Date of order
23/07/2018
23/07/2018
Didn’t get the clock so far . Don’t know where it has gone . My cuckoo flew away . Feeling sad & depressed .
1.00
Very Poor

Date of publication
15/07/2018
Date of order
15/07/2018
15/07/2018
The clock was delivered as a gift for a 70th birthday gift, recipient was very pleased. Delivery took about a 11/2 weeks.
4.33
Good

Date of publication
10/07/2018
Date of order
10/07/2018
10/07/2018
Efficient, responsive, excellent packaging.
5.00
Excellent

Date of publication
30/06/2018
Date of order
30/06/2018
30/06/2018
The product was great and customer service is really great. However, the delivery part of it was very bad, apart from being a little slow, the product was slightly damaged and there are a lot if hiccups with the customs clearance process. Additional fees were charged for delivery to door steps and a lot of negligence were played at destination country side. I hope this can be looked into.
3.67
Good

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Good shipping time and item packaged securely for being very fragile
5.00
Excellent

Date of publication
20/06/2018
Date of order
19/06/2018
20/06/2018
Brilliant Super quick shipping, everything was well packed. Very happy
5.00
Excellent

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
Item arrived by the date promised. Actual item is more impressive in person than in pictures and the quality of the craftsmanship is outstanding.
5.00
Excellent

Date of publication
12/06/2018
Date of order
12/06/2018
12/06/2018
Item arrived promptly and in perfect condition. It is an attractive stein.
5.00
Excellent

Date of publication
11/06/2018
Date of order
11/06/2018
11/06/2018
Thank you for a smooth & efficient & friendly service.
We are very happy with the trade & the clocks
Jim & Anne Greeff
5.00
Excellent

Date of publication
10/06/2018
Date of order
10/06/2018
10/06/2018
Delivery time was reasonable for an international delivery.
5.00
Excellent

Date of publication
06/06/2018
Date of order
06/06/2018
06/06/2018
Chatted on line and paid for all in 5 mins. Really quick online service. Thank you
4.67
Excellent

Date of publication
06/06/2018
Date of order
06/06/2018
06/06/2018
These guys are the best. Shipped quickly the item I ordered and another I didn’t even know I needed Lifesavers So blessed to have found them
5.00
Excellent

Date of publication
04/06/2018
Date of order
04/06/2018
04/06/2018
The price should have indicated that custom duty may be applicable over and above
4.67
Excellent

Date of publication
02/06/2018
Date of order
02/06/2018
02/06/2018
Love it
5.00
Excellent

Date of publication
30/05/2018
Date of order
30/05/2018
30/05/2018
All went really well except it was hard to track the package when it left Germany since it got a new tracking number in the US. The store personnel were helpful in providing the new tracking number. The US Postal Service would not deliver without a signature and it took us several times to finally get the package. We like our clock very much and it looks great next to our German nutcrackers.
4.67
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
excellent service, part is a perfect fit
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Thanks.
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com
Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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