Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Excellent

4.50/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 156 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 701 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Packing is not excellent. The top cover of the house of the clock was broken which I had to glue again. Had an impression Battery is included but not. Customs duty is almost 50 of the price of the clock. Customer should know about this before placing the order.
Clock is very good & working fine
4.33
Good

A huge thank you to Mr. Claus-Stefan Duffner for helping me out with my order and making sure everything was taken care of. The clock is just perfect I will certainly let my friends and family know that your company is worth checking out.
5.00
Excellent

EVERYTHING IS FINE ,EXCEPT THE FACT THAT YOU USE THE POSTAL SERVICE AS CARRIERS.
INDIAN POST IS PRETTY SLOPPY.
THE WEIGHTS WERE REMOVED AND WERE SUBSEQUENTLY REPLACED BY YOU
RECOMMEND YOU USE COURIER SERVICE WHICH DELIVERS TO DOORSTEP
INDIAN POST DOES NOT
4.00
Good

We appreciate the despatch service .We wanted a slightly bigger clock ,we estimated wrong
Clock is beautiful and working well
-Regards
5.00
Excellent

First of all I want to say that the product is no doubt fabulous.What a great work of art

Secondly, the customer service is indeed very prompt. They really helped me everytime I had queries.

Lastly, regarding the price of the clock, I have done some research in the internet and found that you people are taking a bit more money(clock price + shipment fees) than others. But still I am satisf
3.67
Good

Convenient and responsive online experience shopping
5.00
Excellent

Speedy delivery. Product was exactly as described.
5.00
Excellent

Happy with purchase
5.00
Excellent

Excellent product
5.00
Excellent

Easy ordering from web site. Delivery prompt. My mum 93 year old Mum absolutely loves her cuckoo clock. Thank you for making her happy.
5.00
Excellent

Nice clock, but cost a little to much. I would put the value around 110-125.
3.67
Good

The clock is beautiful and keeping time very well.
5.00
Excellent

I ordered online from Canada. The clock exceeded our expectations in quality and design. Our order was shipped promptly and packaged properly. I highly recommend this company. I can't wait to see the look on my son's face when he receives his gift.
5.00
Excellent

This seller was very quick and efficient.
5.00
Excellent

I expected the packet would be delivered by DHL. I am not sure at what stage of transportation it was transferred to Postal service. The parcel was delivered by Indian Post.
5.00
Excellent

Totally satisfied with the entire experience. What a wonderful piece of art in the form of a cuckoo clock
5.00
Excellent

Cuckooclocks was amazing They packaged the item extremely well, had great customer service, and my husband loves his product.
5.00
Excellent

Tracking no was not send to mary as requested
1.00
Very Poor

Absolutley love the clock and knowing it is authentic hand made German quality.

The shipping was a little slower on this than expected, but it seemed to be stuck in customs more than anything.
4.33
Good

Cukoo clock is very nice. I have given 4 stars for customer service because I had no chance to interact with them. Every thing was so perfect that there was no need to get in touch with customer service team.
4.67
Excellent

Wonderful Company
5.00
Excellent

Good quality clock
4.33
Good

This is a very nice cuckoo clock I was looking for a piece that was most like my Grandmother's antique clock that she inherited from her grandmother. This clock looks a lot like hers and it sounds exactly like I remember hers sounding
5.00
Excellent

We were very pleased with the Beer Stein I ordered from you. It was a gift for my husband's 70th birthday. The stein is gorgeous, just what I had hoped for him and ordering it from your site was so easy and arrived well packaged. Thank you so much.
5.00
Excellent

My cuckoo clock is even more beautiful than pictured. Great workmanship. It was professionally packaged and arrived from Germany to New York undamaged. I had a few questions regarding my order and my emails were always answered promptly. Very professional company. In fact, since this transaction, we have already purchased another clock.
5.00
Excellent

Outstanding. I highly recommend this company and its employees .
5.00
Excellent

Shipping was prompt and I'm very pleased with my clock
5.00
Excellent

Fast processing and shipping. A beautiful clock - I will be ordering more in the future (even if I have to make room for another clock)
5.00
Excellent

Excellent service and delightful cuckoo clock
5.00
Excellent

I ordered a Schneider 8 day cuckoo clock. Well I messed up my order and accidently chose the 1 day movement. I sent an email and the error was corrected after only 15 minutes of me notifying them. The price was the best that I found and the service was top notch. I highly recommend Cuckooclocks.com.
5.00
Excellent

Wonderful service and the clock is so pretty and works really well. We love it
5.00
Excellent

Very happy with the clock, good fast delivery
5.00
Excellent

Was looking for a clock that cuckoo and did not read all the details I just looked at the picture and I was very disappointed in the size. I wanted my money back. Your delivery to the us is timely.
1.00
Very Poor

The clock arrived from Germany to India and delivered to my mother-in-law's residence at Vadodara, Gujarat, India, all in less than 10 days, which was fantastic. Packaging and delivery was great.
There were no batteries shipped with the clock, which I think is something you should do. The batteries (C, LR14) are not easily available, at least in India. We have now ordered them online from Amazon.
4.33
Good

Beautiful clock. Absolutely love it Very well packaged. Thank you
5.00
Excellent

Very pleased
5.00
Excellent

The Cuckooclock is wonderful. Will do business with them again. Lauren, Virginia ,USA
5.00
Excellent

perfect
5.00
Excellent

Tracking was good and we had no issues with delivery. However, one of the chains was off the sprocket. Not sure if it was assembled wrong or what. We hung the clock level on the wall, then removed the wire that holds them in place. But when we put the weight on, one chain was not engaged with the gears, so it fell to floor. No repair place near here. Sad as it was a gift. Was able (w/ luck) fix it
3.50
Good

Excellent product and first class delivery.
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com

Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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