In 2017, I purchased an Eight Day "After the Hunt" cuckoo clock. It arrived in excellent condition. To this day, (03/28/2023) the clock maintains perfect time.
I decided to order another clock. This time it was an Eight "Day Before the Hunt" cuckoo in July, 2022. From the time that I removed the clock from the carton, there were issues. The metal stem was bent behind the pendulum causing an issue with raising the lowering the leaf. To makes matters worse, the weights spun around aggressively while winding the clock, followed by an auditable clunk. Basically, this is an indication that the chains are defective, and hereby causing the problem. This type of action, if not taken care of can ruin the gears in the movement overtime.
Oh yes, I immediately contacted Cuckoo-Clock.com about the issue(s). Naturally, they went on a defense. Even after sending them one photo and one video of the problems that I experienced. I was able to fix the stem behind the pendulum. However, the chain issue needed to be addressed. All I wanted was to have set replacement chains sent. Instead, with the translation barrier, there was miscommunication. So, I have to shell out $48 on a set of new chains for a clock that was advertised as new.
The final result was, a reluctantly heavy discount was applied to the purchase, and I was informed that I would not be allowed to make future purchases from this company.
"These clocks are made by hand", so I was told. My next question was, and still is, do you not test the clock(s) prior to shipping????
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