Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Excellent

4.50/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 153 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 698 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
You had delivered your goods to me as you promised, Thank you.
4.33
Good

There is a bit defect on my clock, somewhere at the edge of the roof
4.00
Good

Worst customer service .
1.00
Very Poor

Clock came with chains all wrapped around everything inside. Took 2 hours to untangle and then 3 mores hours of adjustments to get everything working. The quality is not what I expected. Pretty shoddy construction for a 1000 clock. I would never buy another and never recommend you to anyone else.
3.33
Fair

Very prompt delivery and response from you guys..
5.00
Excellent

I was very grateful for the communication back and forth BEFORE I purchased my cuckoo clock. We are thrilled with the clock. It is beautiful and the sounds of the forest are enchanting. Thanks again
5.00
Excellent

It was very good and professional.
4.33
Good

Buy with confidence. Hassle-free transaction.
5.00
Excellent

A Pleasure to do business a company who aims to please.
5.00
Excellent

A small piece was broken. Not sure where this had happened. I wish more care was taken in packing. Luckily, I was able to fix the broken wooden piece with crazy glue.
3.67
Good

Very happy with this purchase and supplier. Trouble free.
5.00
Excellent

Great quality and fast delivery
5.00
Excellent

My husband absolutely loves everything about his new clock. He is looking to get another one as well.
5.00
Excellent

I placed an order with CuckooClocks.Com 60 days ago and I am still waiting on my clock. I have written the company 4 times and each time told that my order was in "customs". Their shipping tracking number shows my order has not moved since 12/27/17. The company has stopped communicating with me. I had really hoped that a Black Forest Association member would have been more responsive. Very Sad
1.00
Very Poor

Quick ship. Just as described. Will be buying another from them. Thank you.
5.00
Excellent

Had difficulty tracking my order. Other than that I am satisfied.
4.00
Good

I am very happy with the clock; still trying to adjust the pendulum for greater accuracy. Thanks
5.00
Excellent

The product was exactly what I expected. I always wanted a Weinachtspyramide (Christmas Pyramid). It was excellent quality and easy to assemble. I would recommend this product to anyone.
5.00
Excellent

Excellent service and great product. If possible, add the videos for every clock in the catalogue.
5.00
Excellent

Thanks for a great transaction
5.00
Excellent

Having a hard time adjusting the pendulum to get the correct time.
3.67
Good

Container was ripped. The product was great. Arms were broken on somefigures. They can be glued together
4.00
Good

The cuckoo was absolutely as described. My wife loved it The delivery (although I paid for it) was faster than expected. I will definitely recommend to others Thank you so much
5.00
Excellent

Received item in good time and in good shape. My enquiries regarding delivery time an d status of shipment were handled promptly I would recommend you to my friends without hesitation
5.00
Excellent

My order was delivered much earlier than expected, it was in perfect condition, and it was a fragile item and the web site was very user friendly. I would definitely order from here again.
5.00
Excellent

I still haven't received the clock, and have no tracking info. I won't be ordering from this site again. I doubt I will ever see the clock or my money. Very upset and frustrated.
1.00
Very Poor

Good service. We cannot wait to have these as our Christmas tradition. One a year as we start our new home and life together Thank you for the note back when I said hello from USA. I love Germany and their wonderful people
5.00
Excellent

Overall Great
5.00
Excellent

Was disappointed with the postage and insurance charges,as the parcel was delivered by amazon and I did not have to sign for same.
5.00
Excellent

The cuckoo has a great sound. Nice feature that the sound stops at night. I was amazed how quick it was delivered since I paid with euros and thought it was being shipped from Europe.
5.00
Excellent

I was very impressed with Cuckooclocks.com. I live in Canada, and the shipment arrived in good time and was well packaged for the distance it traveled. The clock looked exactly as it did on the website and it is beautiful. I would definitely order from them again.
5.00
Excellent

The item arrived way before the anticipated delivery date and was in perfect condition. It was exactly as described and the person who received it as a gift loved it. Thank you
5.00
Excellent

I ordered something on December 3, 2016. I knew that there would be the possibility of my order not arriving in time for Christmas since I am in the USA and the order is coming from Europe. However, it is now January 6 and according to DHL tracking, the shipment has not even left Europe yet. It's ridiculous that it is takeing this long. I will not purchase from cuckooclocks.com again.
1.00
Very Poor

Fantastic. The rauchmann figure is fine quality craftsmanship at a reasonable price. I chose regular delivery and it went from Germany to Philadelphia depot in 1 day (it took longer to get to my house from Phillie) Still had the order within three days. Will order from here again.
5.00
Excellent

Great product thank you
5.00
Excellent

Amazing
5.00
Excellent

Awesome Stein, product was well packed and shipped quickly.
5.00
Excellent

Very satisfied with product, shipping took from 12/7 to 12/31. Clock is amazing
4.33
Good

I have a 60 yr old clock that i was able to purchase new hands for. I have also purchased a cukoo clock in the past. I have received excellent customer service and the products have arrived on time in excellent condition.
5.00
Excellent

A hang up with shipping initially as they only sent one of two products ordered, but they were more than excellent in resolving the issue quickly and to my satisfaction. Very good pricing on the Nutcracker I bought, almost half the cost of other retailers I found. Overall excellent experience and would highly recommend shopping with Cuckoo Clocks. Thanks for the quick ship great customer service
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com

Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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