Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 158 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 709 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Was looking for a clock that cuckoo and did not read all the details I just looked at the picture and I was very disappointed in the size. I wanted my money back. Your delivery to the us is timely.
1.00
Very Poor

The clock arrived from Germany to India and delivered to my mother-in-law's residence at Vadodara, Gujarat, India, all in less than 10 days, which was fantastic. Packaging and delivery was great.
There were no batteries shipped with the clock, which I think is something you should do. The batteries (C, LR14) are not easily available, at least in India. We have now ordered them online from Amazon.
4.33
Good

Beautiful clock. Absolutely love it Very well packaged. Thank you
5.00
Excellent

Very pleased
5.00
Excellent

The Cuckooclock is wonderful. Will do business with them again. Lauren, Virginia ,USA
5.00
Excellent

perfect
5.00
Excellent

Tracking was good and we had no issues with delivery. However, one of the chains was off the sprocket. Not sure if it was assembled wrong or what. We hung the clock level on the wall, then removed the wire that holds them in place. But when we put the weight on, one chain was not engaged with the gears, so it fell to floor. No repair place near here. Sad as it was a gift. Was able (w/ luck) fix it
3.50
Good

Excellent product and first class delivery.
5.00
Excellent

Ordered clock on feb 2. Still has not arrived and I cannot track shipment
2.00
Poor

Got it as a replacement for a 40 yr old cuckoo clock that was no longer in working order. could not believe it, it's the same clock
5.00
Excellent

Perfect - My husband loves the clock. My experience was Great
5.00
Excellent

You had delivered your goods to me as you promised, Thank you.
4.33
Good

There is a bit defect on my clock, somewhere at the edge of the roof
4.00
Good

Worst customer service .
1.00
Very Poor

Clock came with chains all wrapped around everything inside. Took 2 hours to untangle and then 3 mores hours of adjustments to get everything working. The quality is not what I expected. Pretty shoddy construction for a 1000 clock. I would never buy another and never recommend you to anyone else.
3.33
Fair

Very prompt delivery and response from you guys..
5.00
Excellent

I was very grateful for the communication back and forth BEFORE I purchased my cuckoo clock. We are thrilled with the clock. It is beautiful and the sounds of the forest are enchanting. Thanks again
5.00
Excellent

It was very good and professional.
4.33
Good

Buy with confidence. Hassle-free transaction.
5.00
Excellent

A Pleasure to do business a company who aims to please.
5.00
Excellent

A small piece was broken. Not sure where this had happened. I wish more care was taken in packing. Luckily, I was able to fix the broken wooden piece with crazy glue.
3.67
Good

Very happy with this purchase and supplier. Trouble free.
5.00
Excellent

Great quality and fast delivery
5.00
Excellent

My husband absolutely loves everything about his new clock. He is looking to get another one as well.
5.00
Excellent

I placed an order with CuckooClocks.Com 60 days ago and I am still waiting on my clock. I have written the company 4 times and each time told that my order was in "customs". Their shipping tracking number shows my order has not moved since 12/27/17. The company has stopped communicating with me. I had really hoped that a Black Forest Association member would have been more responsive. Very Sad
1.00
Very Poor

Quick ship. Just as described. Will be buying another from them. Thank you.
5.00
Excellent

Had difficulty tracking my order. Other than that I am satisfied.
4.00
Good

I am very happy with the clock; still trying to adjust the pendulum for greater accuracy. Thanks
5.00
Excellent

The product was exactly what I expected. I always wanted a Weinachtspyramide (Christmas Pyramid). It was excellent quality and easy to assemble. I would recommend this product to anyone.
5.00
Excellent

Excellent service and great product. If possible, add the videos for every clock in the catalogue.
5.00
Excellent

Thanks for a great transaction
5.00
Excellent

Having a hard time adjusting the pendulum to get the correct time.
3.67
Good

Container was ripped. The product was great. Arms were broken on somefigures. They can be glued together
4.00
Good

The cuckoo was absolutely as described. My wife loved it The delivery (although I paid for it) was faster than expected. I will definitely recommend to others Thank you so much
5.00
Excellent

Received item in good time and in good shape. My enquiries regarding delivery time an d status of shipment were handled promptly I would recommend you to my friends without hesitation
5.00
Excellent

My order was delivered much earlier than expected, it was in perfect condition, and it was a fragile item and the web site was very user friendly. I would definitely order from here again.
5.00
Excellent

I still haven't received the clock, and have no tracking info. I won't be ordering from this site again. I doubt I will ever see the clock or my money. Very upset and frustrated.
1.00
Very Poor

Good service. We cannot wait to have these as our Christmas tradition. One a year as we start our new home and life together Thank you for the note back when I said hello from USA. I love Germany and their wonderful people
5.00
Excellent

Overall Great
5.00
Excellent

Was disappointed with the postage and insurance charges,as the parcel was delivered by amazon and I did not have to sign for same.
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com

Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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