Bergfreunde.eu- Logo - Bewertungen

Bergfreunde.eu
Bewertungen:

2.974 Bewertungen in den letzten 12 Monaten29.070 Bewertungen insgesamt  

4,82
Sehr gut

Gütesiegel
Gültig

mit Käuferschutz

Zertifiziert seit: 29.08.2017
Das Trusted Shops Gütesiegel zeichnet vertrauenswürdige Onlinehändler aus.
Bergfreunde.eu erfüllt unter anderem folgende Trusted Shops Qualitätskriterien:
  • Geprüfte Identität
  • Verschlüsselte Datenübertragung
  • Verständlicher Bestellvorgang

Trusted Shops Käuferschutz

Dieses Unternehmen bietet den Trusted Shops Käuferschutz für Einkäufe bis 2.500 € an. So ist Ihr Einkauf abgesichert.

Digital Trust ist unsere Mission. So funktionieren Bewertungen bei Trusted Shops.

Relevanteste positive Bewertung

30.06.2023
 Verifizierte Bewertung
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Relevanteste negative Bewertung

13.07.2023
 Verifizierte Bewertung
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
Digital Trust ist unsere Mission. So funktionieren Bewertungen bei Trusted Shops.

Bewertungen für Bergfreunde.eu

 Sortierung  
Relevanz
09.10.2023
 Verifizierte Bewertung
Shipping seems to get slower and slower with this company. Disappointing service.
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Antwort von Bergfreunde.eu
09.12.2023
Hello and thank you for your review. Our apologies about the shipping delays. We're happy to see that you have received your parcel! Best wishes Bergfreunde.eu
02.06.2023
 Verifizierte Bewertung
7 days since payment my order status is still 'proccesed' and is not shipped out.
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Antwort von Bergfreunde.eu
04.08.2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
06.07.2023
 Verifizierte Bewertung
Received a coupon code for newsletter subscription.and nowhere to add the code
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Antwort von Bergfreunde.eu
28.08.2023
Thank you for your review. We apologize for this inconvenience! We're very sorry that you couldn't enter your code. Please contact us at Bergfreunde.eu/contact/ so we can help you validate your voucher. Best regards, Bergfreunde.eu
09.09.2023
 Verifizierte Bewertung
the goods are sent that do not correspond to what you order, scammers
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Antwort von Bergfreunde.eu
12.09.2023
Thank you for the review. Our apologies that you did not receive the items you ordered. This shouldn’t be happening. As we can see you have already been in contact with our customer service. Should your case not have been solved to your satisfaction contact us again at Alpinetrek.co.uk/contact/ so that we can assist you further. Best regards, Bergfreunde.eu "
04.11.2023
 Verifizierte Bewertung
It takes ages till a customer gets refund.
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Antwort von Bergfreunde.eu
11.12.2023
Hello and thank you for your review! We apologize for the inconvenience you experienced with your return. We are glad to see that your concern has been resolved by our customer service. Meanwhile your return has arrived here and a refund has been issued. Sorry again for the inconvenience. Best regards, Bergfreunde.eu
10.08.2023
 Verifizierte Bewertung
Dobrý den. Prosím vás. Kde je moje zásilka?
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Antwort von Bergfreunde.eu
09.12.2023
Hello and thank you for your review. Unfortunately, we can only answer in English at the moment. About that, we're truly sorry. We're happy to see that you received your shipment shortly after! If you have any questions, you can also always contact us at bergfreunde.eu/contact/ so we will find a solution. Best wishes Bergfreunde.eu
16.08.2023
 Verifizierte Bewertung
I haven't received it after 15 days
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Antwort von Bergfreunde.eu
08.09.2023
Thank you for your review. An error must have occurred here, we understand how annoying this situation is and we apologize for that. We can see you have already contacted our colleagues in customer service. If you require any further assistance, do not hesitate to contact us again at Bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
31.07.2023
 Verifizierte Bewertung
Still haben received my order.
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Antwort von Bergfreunde.eu
04.08.2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
08.09.2023
 Verifizierte Bewertung
cancel my order for no reason
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Antwort von Bergfreunde.eu
06.10.2023
Hello and thank you for your message! We understand that you are upset in this matter. Please get in touch with us to clear up the misunderstanding. Thank you and best regards, Bergfreunde.eu
17.08.2023
 Verifizierte Bewertung
Still not received product!
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Antwort von Bergfreunde.eu
08.09.2023
hank you for your review. An error must have occurred here, we understand how annoying this situation is and we apologize for that. We can see you have already contacted our colleagues in customer service. If you require any further assistance, do not hesitate to contact us again at Bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
11.08.2023
 Verifizierte Bewertung
Kde mám svoji zásilku?
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15.09.2023
 Verifizierte Bewertung
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Antwort von Bergfreunde.eu
18.09.2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
29.08.2023
 Verifizierte Bewertung
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Antwort von Bergfreunde.eu
31.08.2023
Hello and thank you for your rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions at bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
28.08.2023
 Verifizierte Bewertung
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Antwort von Bergfreunde.eu
31.08.2023
Hello and thank you for your rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions at bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
13.05.2023
 Verifizierte Bewertung
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Antwort von Bergfreunde.eu
28.07.2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu