Bergfreunde.euBewertungen:
2.843 Bewertungen in den letzten 12 Monaten29.203 Bewertungen insgesamt
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Relevanteste positive Bewertung
30.06.2023
Verifizierte Bewertung
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
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Relevanteste negative Bewertung
13.07.2023
Verifizierte Bewertung
ORDER '33802772' DATED 22.06.2023
I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack.
Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour.
Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now???
Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages.
After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Bewertungen für Bergfreunde.eu
M-
macias -.
Torun
24.03.2024
Verifizierte Bewertung
I will order here, but this order was a mess
I like the store and I will order here in future, but this order was handled very poorly. The store knew in advance there was a problem with payment via PayPal -- instead of disabling it temporarily there was a label added with warning. The label was implemented incorrectly so it vanished randomly and not seeing it at first I paid via PP. My money was frozen as result. The customer support repeatedly (!) assured me money will be returned in FEW days. After two weeks I pressed on the issue, and the store explained they will be returned within 30 days. Few = 30? Since when. I also received tickets to review the support I received but they expired until the whole issue was solved. All of this mess could be easily avoided if someone paid attention.
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22.03.2024
Verifizierte Bewertung
Fake delivery times - The company consciously lies about the delivery times.
I purchased a present for my son because I read that it would arrive in 2-3 days.
AFTER they received the payment, I got the confirmation email saying the delivery would take 9-11 days.
This is misleading advertising, a fraud and a formal legal action should be taken agains them.
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04.04.2024
Verifizierte Bewertung
Haven't received the package yet!!!
I have no idea why you keep asking me to rate the service as I am still waiting for the package. I ordered the stuff on the 21st of March. Today is the 4th of April and still haven't received anything!!! When I check the tracking, it looks like the package is still in Germany!!!
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21.03.2024
Verifizierte Bewertung
The package was lost by courier. Money wasn’t refaund.
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01.04.2024
Verifizierte Bewertung
I have not received my order
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02.03.2024
Verifizierte Bewertung
Received different product from the one displayed on the shop website.
The picture shown on the shop website (and in confirmation email) does not correspond to the product I received - it did show a jackwt with under arm pit zips and a different colour of front zips - obviousley a different product from the one I received. Big disappointment. I am returning this product and I am expected to pay 10 eur shipping costs for returning it, even if this is obviously due to a mistake by the eshop.
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19.02.2024
Verifizierte Bewertung
I ordered a rab microlight deep ink.
They sent me black
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05.03.2024
Verifizierte Bewertung
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24.01.2024
Verifizierte Bewertung
Everything went wrong! I was deceived because I made an online purchase at a price, with still 2 products in stock, and they canceled my order with the excuse that they didn't have stock! Surreal. Even today, they still have one product in stock, and my order is still pending! On top of that, they increased the price of the product and wanted me to buy it again at the current price! Unbelievable! The worst online service I've experienced in my entire life!"
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Antwort von Bergfreunde.eu
08.02.2024
Thank you for the review.
We absolutely understand your disappointment and apologize for your inconvenience. We are sorry that the sleeping bag was temporarily out of stock and your order had to be cancelled.
Unfortunately, due to a technical issue in our online shop the item was shown as available when this was not the case.
As we see that you already have contacted our colleagues at customer service and they have offered you a solution.
Kind regards,
Bergfreunde.eu
28.01.2024
Verifizierte Bewertung
Terrible
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Antwort von Bergfreunde.eu
08.02.2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
MP
Mihai P.
Cluj-Napoca
16.02.2024
Verifizierte Bewertung
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08.02.2024
Verifizierte Bewertung
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11.01.2024
Verifizierte Bewertung
Misleading the customers on shipping
Once the website stated 3-5 working day delivery and when you order it is all of a sudden 5-7 working days. This is misleading the buyer!!! Also I have placed an order on the 9th January and today on the 11th there is still no update on my order, it is not even prepared!!!! Pathetic... Very poor shipping service... also I have contacted customer support and it says I have to wait 2-4 working days while someone replies... This is also very poor customer support.
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Antwort von Bergfreunde.eu
12.01.2024
Hello and thank you for your feedback!
We're sorry that your experiences with our shop didn't meet your expectations. We can understand that it bothers you when you don't receive any information about the shipping status. We are constantly working on the optimization.
We can see that your parcel has already left our center and will be delivered in the next days.
Best regards, Bergfreunde.eu
29.12.2023
Verifizierte Bewertung
Order has not arrived holiday gift will be not given.
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Antwort von Bergfreunde.eu
09.01.2024
Thank you for the review!
We understand how unsettling this is and this should not be happening. You already are in contact with our customer service team and they are working on a solution for you. We appreciate your patience and understanding. Please do contact us at Bergfreunde.eu/contact/ if you have further questions.
Best regards, Bergfreunde.eu
21.12.2023
Verifizierte Bewertung
Takes too long to ship and then to deliver
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Antwort von Bergfreunde.eu
22.12.2023
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with Evri.
We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
06.01.2024
Verifizierte Bewertung
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Antwort von Bergfreunde.eu
09.01.2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
13.07.2023
Verifizierte Bewertung
ORDER '33802772' DATED 22.06.2023 -
ORDER '33802772' DATED 22.06.2023
I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack.
Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour.
Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now???
Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages.
After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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25.06.2023
Verifizierte Bewertung
Somenone forgot my order, very slow shipping
I ordered knowing that it will take 5-7 days to reach me. After 7 days there was no information about my order. Then I wrote to support and the next day my order was packed and shipped. And it took at least 5 days more. After this time I did not needed some of the stuff I ordered. I had to buy them elswhere. Now I ahve double. Very dissapointed. For me it seems like they forgot to ship my order because after my letter the shipping started immediately.
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Antwort von Bergfreunde.eu
04.08.2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
11.07.2023
Verifizierte Bewertung
Very slow delivery speed, I don't know what I'm waiting for, why is the warehouse shipping so slow? I think there are issues with the warehouse and logistics team on this website.
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Antwort von Bergfreunde.eu
04.08.2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
24.06.2023
Verifizierte Bewertung
I ordered hiking poles and nothing happened during the entire week, my order didn't move, so I canceled it. It is too long to wait.
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Antwort von Bergfreunde.eu
22.12.2023
Hello and thank you for your rating!
We are very sorry that we could not convince you of our service!
Unfortunately, there were massive delays in shipping within the EU and accordingly a high volume for us.
Sorry that you had to wait longer.
Best regards, Bergfreunde.eu