The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
ORDER '33802772' DATED 22.06.2023
I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack.
Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour.
Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now???
Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages.
After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
the website is easy to use and find products of your favorite brands. all payment options make it especially convenient to make a purchase (Apple pay), you don't have to look for a credit card, and I like the fact that you don't have to be a customer, but you can show the purchase as a so-called guest. I visit your website often, I like nature and hiking, being outside, and the page is very user friendly, so I will continue to visit the page.
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vor 7 Tagen
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Excellent after sale service. Bought mountain shoes that were 1 size too big. They did not fit and I return them. As promised, they paid me back within 10 days.
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01.03.2024
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Good quality of the item. It arrived as scheduled in good condition. Also, the site was very helpful for the selection of the correct size.
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28.02.2024
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I asked a question about something I couln’t find and got a very complete answer only a few hours later. And it solved my problem!
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11.03.2024
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Fast responses on many deliveries. Great variety of products. No bad surprises. Supportive on invoicing needs. Highly recommended
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vor 12 Tagen
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Great prices and quick shipping
Last time I ordered from them, got my goods in two days, which is superfast considering that other shops take 7 to 10 days.
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