Hi,
All our orders are despatched either on or the next working day. We use Royal Mail 48 hour tracked service to deliver all our parcels.
Assuming this review is intended for ourselves & not Evri, the delivery company, we're more than happy to help so please get in touch with us if you experience any problems in the future.
Thanks,
Ash
Date of publication
14/05/2023
Date of order
14/05/2023
14/05/2023
Friendly local delivery driver. Don’t like the difficulty in contacting someone one when something isn’t right.
3.00
Fair
Imported from Trusted Shops AG
Date of publication
01/04/2023
Date of order
01/04/2023
01/04/2023
Last year my 16000 ltr Pond went green as usual so I added "Pond Klear Xtra" following the instructions.
The Result after 4 weeks Nothing changed. So I double dosed ,the result Nothing changed. And I did do the long wait. Then came the cold and the water cleared and I could count my fish. The Sun has just started shining , guess what colour my pond is. So last week I added 500 cc of Pond Klear X
3.00
Fair
Imported from Trusted Shops AG
envii replies: 03/04/2023
Hi,
Thanks for leaving this review.
There could potentially be a few reasons why you've not seen the expected results. We're more than happy to help further so please contact us on 01246 240 880 or you can email us on info@envii.co.uk
I look forward to discussing this further with you.
Kind Regards,
Ash
Date of publication
08/01/2023
Date of order
08/01/2023
08/01/2023
3.00
Fair
envii replies: 12/01/2023
Hi,
I'm sorry to learn there's something you're not happy about. We thrive off giving out the best service possible and will always try to help where we can.
If you're dissatisfied with any part of your journey with us, please let me us know and we can try to help further with this. Our contact number is 01246 240 880 or you can email us on info@envii.co.uk.
Many thanks,
Ash
Date of publication
16/10/2022
Date of order
16/10/2022
16/10/2022
I think the product is overpriced and is trading on being green rather than being of too much practical use. I was also unimpressed with the follow up marketing emails.
3.00
Fair
Date of publication
30/08/2022
Date of order
30/08/2022
30/08/2022
What I wanted was out of stock but took days to tell me
3.00
Fair
Date of publication
22/08/2022
Date of order
22/08/2022
22/08/2022
3.00
Fair
Date of publication
15/08/2022
Date of order
15/08/2022
15/08/2022
Delivery time is longer than Royal Mail
3.00
Fair
Date of publication
04/07/2022
Date of order
27/06/2022
04/07/2022
Hasn’t worked so far - pond is still completely algaed up and no sign of improvement yet but giving it time
3.00
Fair
Date of publication
10/06/2022
Date of order
10/06/2022
10/06/2022
I didn't see when I was looking to buy this that it might take up to 8 weeks to work, if I had I would not have purchased it.
3.00
Fair
Date of publication
04/06/2022
Date of order
04/06/2022
04/06/2022
No change, cleaned filters, netted all surface debris, used 4 tablets when 2 were recommended. The fountain and waterfall both running.
This is the second attempt the tablets don't do what they supposed to do.
3.00
Fair
envii replies: 07/06/2022
Good Afternoon,
I'm sorry to learn you've not seen any improvements yet.
I'd recommend contacting us so we can provide further assistance in getting this resolved. Feel free to email us at info@envii.co.uk or contact us on 01246 240 880.
Thanks for leaving your feedback.
Kind Regards,
Ash
Date of publication
01/06/2022
Date of order
01/06/2022
01/06/2022
Sent the wrong size and had to reorder roller for my lawn mower again.
3.00
Fair
Date of publication
18/05/2022
Date of order
18/05/2022
18/05/2022
Speedy Delivery
Product hasn’t had much effect
3.00
Fair
Date of publication
05/05/2022
Date of order
05/05/2022
05/05/2022
Ordering was easy enough, and it arrived in a reasonable time. I’ve been bombarded with emails even before I received the goods? Now I’m asked to review, when I haven’t had a chance to use the products?? So maybe wait a little, and I can do a proper review??
3.00
Fair
Date of publication
26/04/2022
Date of order
26/04/2022
26/04/2022
pond has been treated for over a week now and not made a lot of difference so not to impressed
3.00
Fair
Date of publication
02/04/2022
Date of order
25/03/2022
02/04/2022
3.00
Fair
Date of publication
02/04/2022
Date of order
02/04/2022
02/04/2022
3.00
Fair
Date of publication
08/02/2022
Date of order
08/02/2022
08/02/2022
It's taken almost two thirds of the bottle to lessen (not eradicate) the smell of my cats urine. Not that impressed with this product, but it does smell nice.
3.00
Fair
Date of publication
24/01/2022
Date of order
16/01/2022
24/01/2022
I have been using your products to clear my pond water, although I have double dosed on several occasions and continue to do so with the winter top ups my pond is still not clear. The water colour has changed from green to grey other wise no change. treatment started early Autumn.
3.00
Fair
envii replies: 25/01/2022
Hi,
I'm sorry to learn you've not seen much improvement.
Please get in touch with us via email so we can assist further. We will be able to offer support on this to help resolve this problem.
Our email address is info@envii.co.uk.
Thanks for your feedback.
Kind Regards,
Ash
Date of publication
03/12/2021
Date of order
03/12/2021
03/12/2021
3.00
Fair
Date of publication
02/12/2021
Date of order
02/12/2021
02/12/2021
3.00
Fair
Date of publication
02/12/2021
Date of order
02/12/2021
02/12/2021
Ordered seaweed feed, following day 10% offer was sent to me. Endeavoured to use voucher but informed that discount had been applied. This is the 2nd occasion that this had occurred. Very disappointed. Confusing and misleading.
3.00
Fair
envii replies: 03/12/2021
Hi Malcom,
I'm sorry to learn of the problem you encountered.
I'd always recommend getting in touch with us if you have any problems going forward as we would've been able to help resolve this for you. You can contact us on 01246 240 880 or email us at info@envii.co.uk.
Thanks for your feedback.
Ash
Date of publication
17/10/2021
Date of order
07/10/2021
17/10/2021
My first order of Greenkeepers Secret came with the incorrect sprayer which prevented the flow of product until eventually, after a bit of too and froing with Envi I discovered the sprayer was not the right one. Envii sent the correct sprayer and the product was soon applied to my lawn. I reordered this product 07/10 and am still waiting for delivery 10 days later.
3.00
Fair
envii replies: 18/10/2021
Good Morning Margy.
I have contacted you via email regarding this matter. We despatched your order the same day and Royal Mail attempted to deliver your order on 9/10 but seemingly nobody was in.
The order is being held at your local sorting office currently, would you like me to arrange re-delivery on your behalf?
Kind regards,
Envii
Date of publication
13/10/2021
Date of order
03/10/2021
13/10/2021
Hasn’t worked yet. The boy’s football boots remain stinky!
3.33
Fair
envii replies: 14/10/2021
Good morning.
We're sorry that you aren't totally satisfied as yet with the efficacy of our product.
As Envii kit fresh uses beneficial bacteria to naturally treat the source of the odour it can take a little more time and several applications.
If you require any further info please don't hesitate to get in touch - info@envii.co.uk
Kind regards,
Envii