Date of publication
10/03/2024
Date of order
10/03/2024
10/03/2024
You are the only courier that has problems delivering. You're customer service is also poor
1.00
Very Poor

Date of publication
19/08/2023
Date of order
19/08/2023
19/08/2023
They didn’t honour my 10% off offer when I ordered.
1.00
Very Poor

envii replies: 23/08/2023
Hi, When you sign up for our mailing list, you will receive 10% off via email. If you had a problem doing this at the time of placing an order, you should have contacted us to inform us of this & we could have resolved this immediately for you. I'd still recommend contacting us now and we can help resolve this problem. Thanks, Ash

Date of publication
26/06/2023
Date of order
26/06/2023
26/06/2023
Dear Sirs, what I ordered has not yet arrived. Please check your shipment to see where it has gone. Best regards
1.00
Very Poor

envii replies: 27/06/2023
Hi, I'm sorry to learn you're order hasn't arrived yet. Please can you contact us on either 01246 240 880 or email us info@envii.co.uk so we can look into this further for you. I look forward to assisting you further with this. Thanks, Ash

Date of publication
24/04/2023
Date of order
24/04/2023
24/04/2023
It doesn’t work sadly; I’ve now purchased 2 bottles and done 3 applications of the entire garden the dogs have access to - grass/gravel & tarmac - the first 2 were 7 days apart. The 3rd was just yesterday after a new bottle arrived and the smell is there again today. I’m at my wits end with it. As soon as it rains the smell comes back. I’ve got 4 tiny rescue dogs, have had them for 5-8 years and h
1.00
Very Poor

envii replies: 26/04/2023
Hi, I'm really sorry to learn you've not seen any improvements using our products. As you've mentioned, there are a few steps we recommend doing which you have mentioned. When using a natural bacteria treatment, it may take longer than expected as the speed in how fast it works is all dependent on a few things. I'd recommend getting in touch with us so we can discuss this further. We can trou

Date of publication
21/02/2023
Date of order
21/02/2023
21/02/2023
I have been meaning to leave a since last year.

I purchased 1ltr Astro fresh with spray £22.92 and a 5litre refill £79.99 with a discount I paid £92.23 on 23rd August 2022.

I was a bit confused on how to use the spray and rang the company up for support and they helped me with the obvious (it’s easy when you know how).

I have tried everything thing to reduce or mask the awful smell. So I was v
1.00
Very Poor

envii replies: 24/02/2023
Good Morning, I'm sorry to learn you've seen no improvements with this. As you had this experience in August 2022, it's very hard now to be able to give technical advice to try & help rectify this problem. We always recommend contacting us if you encounter any problems as we have a technical team ready to help & resolve any problems. We're very confident Astro Fresh does as suggested & feedbac

Date of publication
04/12/2022
Date of order
25/11/2022
04/12/2022
Ordered on Black Friday still not arrived had parcels come from China quicker
1.00
Very Poor

envii replies: 05/12/2022
Hi, I'm sorry to learn you've not received this yet. All orders received on or around Black Friday was despatched on 28th November. Unfortunately, Royal Mail have had strikes over the Black Friday weekend and also Wednesday & Thursday last week. This has created delays for everybody which is out of our control. Feel Free to contact us if you've still not received this and we can look into this

Date of publication
16/07/2022
Date of order
09/07/2022
16/07/2022
Well on the description online it had a photo of a tub of neutraliser when it came for 8.99.i received 12 small tablets I wasn't at all impressed so I won't be using environment again
1.00
Very Poor

envii replies: 21/07/2022
Hello, I'm sorry to learn you feel this way. You can see from the image of the product that this is the correct image and accurately shows how this product is. We do not sell a 'tub' of neutraliser so I'm unsure how this would be assumed. We explain on the product page that this is 12 tablets. Sorry for any confusion but we know this product is advertised accurately so I'm unsure how this could

Date of publication
23/06/2022
Date of order
16/06/2022
23/06/2022
Two products neither work I think your products are very poor
1.00
Very Poor

envii replies: 24/06/2022
Hi We're sorry to hear that you have not seen the results you had hoped for. If you could contact us on info@envii.co.uk, we can provide some technical support to ensure you get the most out of our products. Many thanks, Olly

Date of publication
25/05/2022
Date of order
14/05/2022
25/05/2022
This item still has not Arrived
1.00
Very Poor

envii replies: 26/05/2022
Hello, I'm sorry to learn you've not received your order yet. Before leaving feedback for this, I'd strongly recommend getting in touch with us as we would be able to resolve this for you. That being said, please email us on info@envii.co.uk and we can locate your order and get this resolved. Alternatively, you can contact us on 01246 240 880. Thanks, Ash Envii

Date of publication
25/04/2022
Date of order
25/04/2022
25/04/2022
Don’t advertise falsely. Google 5 litres £10.99 , go to the site and it is actually 1 litre for £10.99. Absolute rip off merchants. Don’t touch with a barge pole.
1.00
Very Poor

envii replies: 26/04/2022
Good Morning, I'm sorry to learn you're not happy with this. We're aware of this error with Google and are currently looking into this to rectify it. If you had any uncertainty on what size product you was ordering, I would've recommended getting in touch with us so we could clarify this. It does clearly state on our website each variation and the cost of each one. As you still went ahead and p

Date of publication
28/03/2022
Date of order
28/03/2022
28/03/2022
I used an entire bottle on approx 20sqm of artificial grass. I followed the instructions to the letter and yet the smell of dog urine returned just a strong 24 hours later.
1.00
Very Poor

envii replies: 29/03/2022
Hello, I'm sorry to learn of the problems you've encountered. One bottle of Astro Fresh treats up to 100m2 so you certainly shouldn't get through a full bottle within 24 hours. We're more than happy to assist further with this, please email us on info@envii.co.uk Please accept my apologies for any inconvenience. Thanks, Ash

Date of publication
02/12/2021
Date of order
29/11/2021
02/12/2021
They've discontinued the bed fresh concentrate, meaning you have to buy it in tiny pouches which ends up being at least twice as expensive
1.00
Very Poor

envii replies: 03/12/2021
Good Afternoon Jack, We discontinued this in our efforts to try and reduce our use of plastic. Our Refills will make one bottle per refill so this works out slightly less for what you would receive in the concentrate bottles but we thought this was the best approach going forward. Thanks for your feedback. Ash