Date of publication
18/04/2024
Date of order
18/04/2024
18/04/2024
4.00
Good
Date of publication
15/04/2024
Date of order
15/04/2024
15/04/2024
4.00
Good
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
4.00
Good
Date of publication
24/03/2024
Date of order
10/03/2024
24/03/2024
Original perterson pipe faulty. Replaced immediately. They cannot be responsible for the quality control of Peter sons, but their approach to customers and satisfaction is second to non.
4.00
Good
Date of publication
11/03/2024
Date of order
11/03/2024
11/03/2024
It’s good nothing to add
4.00
Good
Date of publication
09/03/2024
Date of order
09/03/2024
09/03/2024
'Land's Tobacco' has been on the corner of Cook's Alley for as long as I can remember. I was particularly impressed to be able to switch to online purchases during the Covid lock-downs. Now, if I am too busy to go into town, I can default to their quick delivery service instead.
4.00
Good
Date of publication
04/03/2024
Date of order
04/03/2024
04/03/2024
I like the speed/convenience/good marketing/points. I have had 2 cracked cigars on delivery though which isn't necessarily their doing but a point that they may be able to look into and develop a way to help reduce the risk further. (In saying this the packaging is not bad by any means but potentially there's something different that could be done like tubos just for the sending)
4.00
Good
Date of publication
03/03/2024
Date of order
03/03/2024
03/03/2024
Good communication
4.00
Good
Date of publication
03/03/2024
Date of order
18/02/2024
03/03/2024
4.00
Good
Date of publication
29/02/2024
Date of order
29/02/2024
29/02/2024
Good range of products ,speedy delivery
4.00
Good
Date of publication
24/02/2024
Date of order
24/02/2024
24/02/2024
You do not always respond to EMails !
But any mail-orders are processed very well, and arrive as expected.
4.00
Good
Date of publication
15/02/2024
Date of order
15/02/2024
15/02/2024
The website is not the easiest to navigate! this is off putting. Cgars their main competitors has a more user friendly navigatable site. Just Copy!!
4.00
Good
Date of publication
15/02/2024
Date of order
15/02/2024
15/02/2024
4.00
Good
Date of publication
12/02/2024
Date of order
12/02/2024
12/02/2024
4.00
Good
Date of publication
20/01/2024
Date of order
20/01/2024
20/01/2024
I have paid for next day delivery and did not receive my parcel until a 9 days later. During this period DPD didn't know where my parcel is, and when I contacted Havanahouse, the customer service rep was very rude and not helpful. His only advice was to keep on waiting as DPD will deliver eventually. I left it for a couple of days and then rang them again, this time a gentleman called Adam was ver
4.00
Good
Date of publication
18/01/2024
Date of order
04/01/2024
18/01/2024
Good reliable service
4.00
Good
Date of publication
10/01/2024
Date of order
10/01/2024
10/01/2024
Good range
4.00
Good
Date of publication
04/01/2024
Date of order
11/05/2023
04/01/2024
Tobacco a bit dry but very quick and efficient
4.00
Good
Date of publication
03/01/2024
Date of order
03/01/2024
03/01/2024
They are very good. Forgot one of my cigars but got it to me by the next day
4.00
Good
Date of publication
21/12/2023
Date of order
21/12/2023
21/12/2023
Item is a Xmas gift so contents of box not unwrapped. Disappointed that the inscribed box that is part of the gift is damaged. Given the amount of bubble wrap around it the damage had yo have been before the packing stage.
4.00
Good
Date of publication
19/12/2023
Date of order
19/12/2023
19/12/2023
4.00
Good
Date of publication
10/12/2023
Date of order
10/12/2023
10/12/2023
Easy to use. Fast delivery
4.00
Good
Date of publication
05/12/2023
Date of order
05/12/2023
05/12/2023
I was told I would get my delivery on Monday. It hasn't arrived.
4.00
Good
Date of publication
28/11/2023
Date of order
28/11/2023
28/11/2023
Quick and reliable delivers plus quality products.
4.00
Good
Date of publication
28/11/2023
Date of order
28/11/2023
28/11/2023
4.00
Good
Date of publication
27/11/2023
Date of order
27/11/2023
27/11/2023
Fast service
4.00
Good
Date of publication
26/11/2023
Date of order
12/11/2023
26/11/2023
4.00
Good
Date of publication
21/11/2023
Date of order
21/11/2023
21/11/2023
Free gift boxes are a nice touch. Good quality service, fast delivery and quality products
4.00
Good
Date of publication
20/11/2023
Date of order
20/11/2023
20/11/2023
All good
4.00
Good
Date of publication
09/11/2023
Date of order
09/11/2023
09/11/2023
I have bought tobacco in the shop, and online on a few occasions, since learning of it from youtube. Both the workers that I met were great representatives of the shop. I is good to deal with the human face of the business, as they share an interest in the products on sale, and are very helpful. When I had a problem with a pipe I had bought the customer service was excellent and I left the shop sa
4.00
Good
Date of publication
08/11/2023
Date of order
08/11/2023
08/11/2023
I’d recommend upgrading the postal service used to next day rather than 48 hour (a competitor always use the 24 hr service)
4.00
Good
Date of publication
30/10/2023
Date of order
30/10/2023
30/10/2023
Prompt delivery
4.00
Good
Date of publication
29/10/2023
Date of order
29/10/2023
29/10/2023
Very good service
4.00
Good
Date of publication
18/10/2023
Date of order
18/10/2023
18/10/2023
My son enjoys the cigars, a different ranges you have, and the service of delivery is very good
4.00
Good
Date of publication
10/10/2023
Date of order
10/10/2023
10/10/2023
Delivery turnaround has improved lately
4.00
Good
Date of publication
09/10/2023
Date of order
09/10/2023
09/10/2023
Prompt postage. Respond to communication.
4.00
Good
Date of publication
07/10/2023
Date of order
07/10/2023
07/10/2023
Turnaround time of order has improved since my last order (which left me using a different supplier)
4.00
Good
Date of publication
30/09/2023
Date of order
30/09/2023
30/09/2023
4.00
Good
Date of publication
25/09/2023
Date of order
25/09/2023
25/09/2023
We love the monthly cigar offers the tobacco have great flavours. Delivery is very good.
4.00
Good
Date of publication
24/09/2023
Date of order
24/09/2023
24/09/2023
4.00
Good