Date of publication
28/03/2023
Date of order
28/03/2023
28/03/2023
In 2017, I purchased an Eight Day "After the Hunt" cuckoo clock. It arrived in excellent condition. To this day, (03/28/2023) the clock maintains perfect time.

I decided to order another clock. This time it was an Eight "Day Before the Hunt" cuckoo in July, 2022. From the time that I removed the clock from the carton, there were issues. The metal stem was bent behind the pendulum causing an issue
3.00
Fair

Date of publication
25/03/2023
Date of order
25/03/2023
25/03/2023
1st order was processed quickly and shipped - 2 clocks. Problem was there was a delay in the US and the shipment was held up. I was charged a nominal fee by FedEx and I paid it. This all delayed the delivery of the clocks.
3.00
Fair

Date of publication
23/03/2023
Date of order
23/03/2023
23/03/2023
I’ve been running the clock for a while now and it’s not holding time. It’s constantly running slow and loosing time. I have it balanced on the wall and level and I’m not 100% happy with it. It’s pretty don’t get me wrong but I’m not thrilled. I’ve been considering returning it.
3.00
Fair

Date of publication
23/03/2023
Date of order
23/03/2023
23/03/2023
The clock itself is gorgeous. Works perfectly. However, the set up instructions need clarification. I had difficulty setting it up. So, I sent an email to the company for help however, no one returned my email, so I had to figure it out on my own through the internet.
Also, delivery was delayed from the expected delivery date and I had to hunt down my package. Found out it was hung up in customs.
3.00
Fair

Date of publication
23/03/2023
Date of order
23/03/2023
23/03/2023
The Clock was defective and had to be sent for repair, so that was disappointing.
3.00
Fair

Date of publication
26/02/2023
Date of order
26/02/2023
26/02/2023
We originally selected three potential models but, before final selection, after viewing the video of the birds feeding the nest, we decided to select that model because of that particular and amazing feature.

Unfortunately, your video was taken directly observing the face of the clock and there was no indication that from a different angle, the moving cuckoos birds could be quite an obstruction
3.00
Fair

Date of publication
30/12/2022
Date of order
30/12/2022
30/12/2022
I sent email advising of the figurine detached/broken during shipping, and have not received a response. Do i return for replacement? If i repair, won’t that diminish the value of the clock?
Please respond to this.
3.00
Fair

Date of publication
17/12/2022
Date of order
17/12/2022
17/12/2022
Ordered four clocks. Promised delivery was about one month. Two clocks were shipped on time but were held for another 10 days due to shipping info. I ended up paying for it. Almost seven weeks since I first ordered and the other two clocks have yet to be shipped.
3.00
Fair

Date of publication
19/09/2022
Date of order
19/09/2022
19/09/2022
Suggest you incorporate a cardboard ribbing to ensure the clock case is not damaged in transit. Mechanism seems ok
3.00
Fair

Date of publication
10/02/2022
Date of order
07/02/2022
10/02/2022
The price put on the shipping label was wrong. Instead of EUR 649.76, it put EUR 64976. That costed me a lot of trouble with Customs and long delay...
3.33
Fair

Date of publication
06/02/2022
Date of order
05/01/2022
06/02/2022
I found very poor communication about the delivery of my item. Staff did not respond to my email requests for update. I got Trusted Shops’ involved and then things started moving faster. The item I ordered did not match what arrived. I ordered a Regula 25 1day movement with a 230mm pendulum length. What arrived was the same movement with a 190mm, which I adapted.

Could do better.
2.67
Fair

Date of publication
26/01/2022
Date of order
26/01/2022
26/01/2022
GOOD MATERIAL
3.00
Fair

Date of publication
10/01/2022
Date of order
13/12/2021
10/01/2022
Poor quality cuckoo clock with cuckoo clock alarming 2 min later than the pointer at 12 O clock position, also the toy at the top part is different from the exact one, very disappointed
2.50
Fair

Date of publication
19/12/2021
Date of order
22/11/2021
19/12/2021
The clock is wonderful, better than expected. I sent an email before it arrived to ask what batteries it required but it was never answered. Customer service ?
3.33
Fair