Date of publication
01/01/2024
Date of order
22/12/2023
01/01/2024
Quick response... Please...
1.00
Very Poor
FutureShop.co.uk replies: 02/01/2024
Dear Benny, Thank you for your message via Trusted Shops, It was received during a Bank Holiday weekend here, and we have returned to work today. I understand that we have been updating you via WhatsApp, Your order has been placed for you, to your specifications. The order is being produced for you by WireWorld and will then be burned in for you by us before we send it to you. If you need furth
Date of publication
17/12/2023
Date of order
07/12/2023
17/12/2023
Be more open and transparent about your true stockng levels rather than just trying to get my money upfront knowing that you can't fulfil my order immediately and then expecting me to wait a month. In this day and age customers have multiple different ways/options to source items quickly. You defintely need to do better.
1.00
Very Poor
FutureShop.co.uk replies: 29/12/2023
Hi Alexander, Thank you for taking the time to provide your honest feedback. We sincerely apologise if our stock-level representation has caused any inconvenience or disappointment. We never intend to mislead our customers or create an expectation we cannot meet. Thank you again, Alexander, for bringing this to our attention. Your feedback helps us grow and improve.
Date of publication
02/11/2023
Date of order
02/11/2023
02/11/2023
I didn’t request spam questionnaires or authorise you sending them to me.
1.00
Very Poor
FutureShop.co.uk replies: 03/11/2023
Good afternoon, David. We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops. We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences. We are so sorry that this was unwelcome, and remain at your service, With kindest regards, FutureShop.
Date of publication
20/07/2023
Date of order
20/07/2023
20/07/2023
1.00
Very Poor
FutureShop.co.uk replies: 21/07/2023
Dear Andrew, Thank you so much for taking the time to outline the issue, it's appreciated. I understand that it may have been difficult for you to appreciate the size of the banana plugs capacity when you purchased them, You are correct Audiophile-grade cables come in a variety of sizes, with a number of technologies, some very high-grade ones can be very thin and other manufacturers go for lar