illumination.co.uk
Reviews:

52 reviews in the last 12 months1,140 total reviews  

4.13
Good

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Top positive review

25 Sept 2023
 Verified review
A very good good choice of lamps and excellent customer service! I gave 4 stars only because some lamp descriptions are not very accurate. I was interested in solid wood lamps but some say "wood" even thought it's wood imitation (some indeed say "wood like"). Also description "light" or "dark" wood is not sufficient and can be misleading. If a lamp is made of oak, rubber wood or bamboo it should be clearly explained because if I order let's say 3 lamps for the same room I want that they all are of the same wood e.g. all oak.

Top negative review

28 Sept 2023
 Verified review
A week on after we paid for the order we still didn’t have any update, on the website it says processing snd it was processing since the day we paid. I had to call them to find out that they are waiting for one item out of eight to delivered from the manufacturer. It will take at least another week, then it will be another week for the order to be delivered to us. It would be nice to have a little email with update on the delivery situation.
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Reviews for illumination.co.uk

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Sarah T.
Wimborne
2 days ago
 Verified review
Huge range of products. We had been looking for a while to replace a defunct mother & child lamp but wanted something a bit different. Very happy with the vast selection, just need to use the filters. Lamp arrived within a week and was easy to assemble. It’s well made and looks great. We need another and will be back.
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18 Jan 2024
 Verified review
We love the floor lamp, looks fabulous in our new extension. We saw the lamp at another shop and did a search on line and you were half the price so we love your prices as well. Another very satisfied customer!
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20 Jan 2024
 Verified review
My item arrived damaged! They have offered to send me a replacement free of charge. Once I receive it I will upgrade my rating to 5 stars!
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12 Feb 2024
 Verified review
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4 Feb 2024
 Verified review
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9 Jan 2024
 Verified review
Item had not arrived yet. Was not aware this was not a UK based company. Been waiting a week and it’s only just got in to the UK with now eta on when it will be delivered. Won’t be using again
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3 Jan 2024
 Verified review
Good products good communication, and a pretty quick delivery. The only thing that stop a 5 star award is that I do not think that the products are particularly well protected for what is a long time in travel.
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27 Dec 2023
 Verified review

Spot & uplighter

Unfortunately there were issues with the first light received. I was impressed with the good communications and willingness to put things right. Very good customer service
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4 Jan 2024
 Verified review
Up to the minute info regarding transit of goods. Delivered in good time, although package box was damaged, but good intact and all good
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9 Jan 2024
 Verified review

Led light

Good led light fitting.Just what I needed for the kitchen
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20 Dec 2023
 Verified review
Excellent quality product.
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17 Jan 2024
 Verified review
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TP
Tim P.
Cornwall
27 Nov 2023
 Verified review

Highly recommended! Quick delivery and a good price.

I didn’t initially realise that I was ordering products from Germany, and when I did I was slightly worried that I would be charged more than the advertised price because of duty and vat now the UK is not in the EU. I need not have been concerned, I was charged the advertised price. The products are very good, they were sent quickly and packaged very well. I would certainly buy from this company again. Very pleased.
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7 Dec 2023
 Verified review
The light I ordered came very quickly direct from Germany. Very impressed with the new light which works really well & looks impressive in my home. Excellent service from the supplier & also the courier. 10/10.
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20 Nov 2023
 Verified review
Have placed several orders with this company, excellent, quality products and customer care second to none. Highly recommend in every way and trust implicitly
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7 Dec 2023
 Verified review
I like it very much that you replied to my email within 24 hours, with a satisfactory solution to my request.
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13 Dec 2023
 Verified review
There was a problem with UK customs but Illumination resolved it quickly. The products are very good.
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24 Nov 2023
 Verified review
Good quality lighting at fair prices. Delivery in under a week from Germany.
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DB
Dan B.
Doeuil sur le Mignon
30 Nov 2023
 Verified review

Not sure I'd buy from them again

Item was advertised as available in stock. I then received a communication saying the manufacturer in fact manufactured to order, and that given this the items would not be returnable. I therefore requested the order be cancelled. Two weeks later I realised I had received no refund. After initially being told the refund was issued immediately after my cancellation request, I raised a Paypal case and Illumination issued the refund. VERY glad I used Paypal
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8 Dec 2023
 Verified review

Poor communication concerning order

Apart from confirmation of payment email on 1/12/24, (not even confirmation of order and details), one week later I have not heard anything else. Very poor considering how easy it is to send email updates. xx
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