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Top positive review
29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
Terrible terrible terrible.
Happy to take payment; then absolutely non existent communications.
Now almost two weeks since paying, no sign of the rackets, nobody answering the phone (always goes to voicemail), no email replies.
Seriously - AVOID - go with someone else; anyone else except these guys who I do wonder if they are actually a scam. I am £400 out of pocket. Hoping PayPal / Amex agree and will refund asp.
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Reviews for tennis-point.co.uk
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18 Feb 2024
Verified review
Good selection, but service not ideal
It's a very slow service, at least if you're buying from the UK, but it's the only place where you can actually find a good selection of the latest tennis clothing and equipment. However, they run out of sizes pretty quick, and the prices and sales are never particularly attractive. They are behaving like a monopoly which I guess they are, as there are few companies who can compete with their range of options.
I tried using their introductory discount code but it wasn't accepted, saying my email was already registered and that therefore I was not a new customer, which was not the case.
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18 Feb 2024
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I ordered something 7 day ago and still don’t know when it will arrive or if it has even been dispatched
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20 Feb 2024
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my order has not even been dispatched after a week
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8 days ago
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29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
Good shoes at a decent price with fast delivery! Can’t fault them!
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14 Feb 2024
Verified review
The range of products, great offers and excellent service
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27 Jan 2024
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Al way good service quality goods
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31 Jan 2024
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7 Feb 2024
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Cheesed off. ...Still awaiting delivery!
Have used previously and been pleased but although getting promised delivery messages this time nothing has appeared after three weeks. Disappointed to say the least.
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8 Feb 2024
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worst service
no delivery
no response
no refund
abysmal
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20 Dec 2023
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Ordering was easy and choice of product good. Let down by the delivery service.
The delivery driver attempted to put the goods in a safe place but literally throw the boxes over a gate. Boxes burst open and contents left lying on the passageway. Probably could have been a bit more gentle and just reached up and dropped parcels into over the gate so they were in a safe place (alternatively could have hid them behind the bushes near to the front door. Door to flat is side of house and not a communal entrance (that's pretty obvious).
I purchased shoes and my perfect size is a half size which few sport shops can afford to stock and added to the discount price made it a good deal. Obviously, choice wasn't as good as in season from some of the most popular makes but I will hopefully be happy once the weather improves and I can get back on court.
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