Freshlabels

Bewertungen:

Hi, thank you for the review. Unfortunately we were not aware from your email message that the shoes arrived in this state. :( You asked us for a return label only and then said that it was a claim - therefore we have promised you that the return postage would be paid by us. Please see the email and follow the instructions so we can refund you for the shipping. :) We will be more than happy to help! Thank you for understanding, Linda / FL

Hi, thank you for the review. Please note that we state on our website that returns can take up to 14 days (including the refund). We were experiencing an overwhelming amount of return packages and did our best to get through every single one as soon as we possibly could. This causes unfortunate delays - especially for our german customers, since we have to wait an extra bit of time for the packages from our couriers (explained via email last month). Also, for our customers from Germany (we are located in Czech Republic) we have a special address/Mailbox that is used for our customers - so they do not have to pay for expensive postage/shipping. Once it arrives to the Mailbox, our couriers have to deliver the boxes to Czech Republic - where our colleagues have to scan, check, process, refund and inform the customer. After all of that, the request is finished. We have been communicating with you thoroughly and in detail to keep you posted, updated and informed. We apologize if we did not do enough, we will try our best to be better for next time. To provide fair service for you, we have also refunded you for the shipping costs. Hopefully that amount was received safely. Thank you for understanding, Linda / FL

Hi Elisabeth, thank you for the nice review, we are glad that everything went well! Linda / FL

Hello, we are very glad that you are happy with your purchase. :) Linda /FL

Hi! Thank you for the nice feedback, we appreciate it. Linda / FL

Hi, thank you for shopping with us, we appreciate your great feedback. :) Linda / FL

Hi Andrea, we appreciate the feedback. We state our rules and instructions right at the top in our FAQ - return section. Within the first sentence, you can see that the postage is paid by the customer. We state this information very clearly so the potential customer is aware in case of hesitation with the purchase. Regarding return postage - we try to support our philosophy and concept of sustainability by letting the customer pay the return postage. We want to reduce as much as possible unnecessary returns and sending packages back and forth. Please send us an email if you need any kind of help or support with this return, we will be very glad to help you. :) Thank you very much for understanding. Linda / FL

Hi! we are glad that everything went smoothly. Have a lovely day! Linda / FL

Hi, thank you very much for the great feedback! We are happy that you are happy. :) Linda / FL