Freshlabels

Erfahrungen:

Thank you so much for your incredibly kind words — reading your review truly made our day! 🫠 We’re very happy that everything arrived quickly and that our team could help you find the rain cover. It’s great to hear that the video explanation was useful as well. Providing personal and helpful support is very important to us, so your feedback really means a lot. Thank you again for taking the time to share your experience and for recommending us — we truly appreciate it. ❤️ Karolina / Customer Care / Freshlabels

Thank you very much for your 5 stars ⭐ and for your honest feedback. We’re really glad to hear you were satisfied overall and that the delivery from our side was fast 🌿 We completely understand your frustration regarding the DHL delivery to a pickup shop. Unfortunately, we’re not able to directly influence the carrier’s internal delivery decisions once the parcel is handed over. In some cases, DHL may redirect a shipment to a nearby shop due to capacity, routing, or delivery constraints. We’re sorry for the inconvenience this caused and truly appreciate your understanding. Karolina / Customer Care / Freshlabels

Hello, Thank you for your message and such a wonderful review. We are thrilled to hear that your second purchase at Freshlabels was a perfect experience. It is great to know that you appreciate our product selection, communication, and especially our focus on sustainability, as that is at the heart of everything we do. We truly value your support and look forward to your next visit! Bernadetta/ Customer care/ Freshlabels

Hello, thank you so much for your kind feedback and 5-star review. We’re really happy to hear that everything went smoothly from order to delivery and that you had a positive first experience with Freshlabels. We truly appreciate your recommendation and look forward to your next order. 🌿 Bernadetta/ Customer care/ Freshlabels

Hello, thank you so much for your lovely review. We’re really happy to hear that everything went smoothly and that you’re enjoying your new jeans.🌿 It’s great to know you were satisfied with the delivery and the price as well. Thanks again for your kind words and support. We truly appreciate it. 🌿 Bernadetta/ Customer care/ Freshlabels

Hi, We’re very sorry about the complications with your order and that it did not fully meet your expectations. Regarding the FREITAG bag – each bag is truly one of a kind, and there is no guarantee that one side will be plain. Every piece is unique by design. That said, we completely understand that this can be surprising, and next time we’ll be more than happy to provide additional photos or details on request before shipping. As for the second product, we would like to clarify that we did offer to fully cover all return shipping costs and to refund both the product and the postage once the incorrect item was sent back, especially since the item is no longer in stock. We’re truly sorry that the situation became too inconvenient and that you decided not to proceed with the return. Thank you for also mentioning our fast and friendly communication and the otherwise smooth deliveries. We truly appreciate your feedback, as it helps us improve, and we’re sorry for the inconvenience caused 😊 Karolina / Customer Care / Freshlabels

Thank you very much for your 4 stars ⭐ and for taking the time to share such detailed feedback. We’re glad to hear the shipping was fast and that the refund was processed smoothly in the end 🌿 We understand your point regarding the return process. Since customers cover the return shipping themselves, the tracking depends on the shipping method chosen, which can indeed feel a bit less transparent compared to prepaid return labels. We keep this model to maintain fair pricing and avoid including return costs in our product prices for everyone. Thank you as well for clarifying the color difference — we truly appreciate that. Your feedback is very valuable to us, and we’re happy everything was resolved in the end 🙂 Karolina / Customer Care / Freshlabels

Thank you so much for your wonderful review! We're very happy to hear that everything went smoothly from the ordering process to communication and delivery. Your feedback means a lot to us, and we hope to welcome you back again soon. 🌿 Bernadetta/ Customer care/ Freshlabels

Thank you for your great review! We're delighted to hear that your order arrived quickly and on time. We truly appreciate your feedback and look forward to welcoming you back soon. 🌿 Bernadetta/ Customer care/ Freshlabels

Thank you so much for your wonderful review! We're delighted to hear that you were happy with your purchase and that the item was exactly as pictured. We truly appreciate your feedback and hope to see you again soon. 🌿 Bernadetta/ Customer care/ Freshlabels

Thank you very much for your kind review! We’re happy to hear that everything went smoothly and that you were satisfied with the fast delivery. We truly appreciate your feedback and hope to welcome you back again soon. 🌿 Bernadetta/ Customer care/ Freshlabels

Thank you very much for your 5-star review. We're delighted to hear that you were happy with our service, the fast delivery, and that everything arrived exactly as expected. It's always great to know that our customers have had a smooth shopping experience. We truly appreciate your support and hope to welcome you back to Freshlabels soon. 🌿 Bernadetta/ Customer care/ Freshlabels

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your new bag and that everything went smoothly. It means a lot to us that you took the time to share your experience. We hope you enjoy your new companion for a long time. 🌿 Bernadetta/ Customer care/ Freshlabels

Thank you very much for your kind review. We're delighted to hear that you were happy with the quality of our products, our pricing, and the overall shopping experience. It's great to know that our selection and service met your expectations. We truly appreciate your support and hope to welcome you back to Freshlabels again soon. 🌿 Bernadetta/ Customer care/ Freshlabels

Hello, thank you so much for your wonderful review. We’re so happy to hear that you love the design and the thoughtful compartments, and that you’re so pleased with your order. Your kind words truly made our day. We hope your new piece brings you joy for a long time. 🌿 Bernadetta/ Customer care/ Freshlabels

Thank you so much for your 5-star review! We're happy to hear that you appreciated our fast service and great prices. 🌿 We truly appreciate your support and hope to see you again soon! Bernadetta/ Customer care/ Freshlabels

Thank you very much for your 5-star review! We're delighted to hear that you had a great experience with us. We truly appreciate your support and hope you'll enjoy your purchase. We look forward to seeing you again soon. 🌿 Bernadetta/ Customer care/ Freshlabels

Hello, thank you for your message and we’re really sorry for the inconvenience. We are already in touch with you via email. Your returned items have been processed, and the refund will be sent back to you within the next few working days. We also sincerely apologize for the difficulty reaching us by phone. Due to our current capacity, we’ve had to limit phone support and ask customers to contact us via email instead. Thank you for your patience and understanding. If there’s anything else we can help with, please let us know. 🌿 Bernadetta/ Customer care/ Freshlabels

hank you for your 5-star review! We’re very happy to hear that your order arrived quickly and that the item matched the description. Thank you for choosing Freshlabels, and we hope to see you again soon. 🌿 Bernadetta/ Customer care/ Freshlabels

Thank you very much for your 5-star review! We're so happy to hear that you had a great shopping experience with us. Your support means a lot, and we hope to see you again soon. 🌿 Bernadetta/ Customer care/ Freshlabels