Livehelfi | Der führende Webshop für Biohacking in der EU

Bewertungen:

Hi, thank you for your review. Our prices are determined partly by the prices we resellers have to pay for imports and also depend on the price charged by the supplier itself. -Team LiveHelfi-

Hi, we're sorry to hear that your parcel seems to be stuck in the process. The tracking links shows only a prescan, but nothing more and based on our experience the parcel is no longer traceable. We expect that it will return to us eventually. Unfortunately this is a delay on the carrier's side, and we have no insight or influence in their processes. The estimated transit time we mention on our website is accurate, but unfortunately unforeseen delays can always occur. Anyhow: We will send you a replacement parcel today! - Team LiveHelfi-

Hi, we're sorry to hear that your experience with LiveHelfi is not positive. Last thursday we replied to your emails that we didn't know the answer, that we had to reach out to the manufacturer and that we would get back to you as soon as we would have more information. Unfortunately we haven't heard back from them yet, but there was of course a weekend in between. We haven't forgotten you, but we will have to wait for further information from supplier. As soon as we have it, we will let you know instantly.

I'm sorry to hear that you didn't receive your parcel. The reason was that the address was wrong. That is why it was sent back. We have prepared a replacement parcel for you and adjusted the shipping address for you.

Hi, I see that indeed your email got overlooked and was therefore not replied. Our sincerest apologies for that! Unfortunately due to Black Friday, several orders got delayed and were thus delivered much later. According to the tracking link for your parcel, it should have been delivered on the 3rd of december. We will contact you personally by email about this.

Thank you for your feedback. Taste is a very individual thing, so we can't argue with that. Luckily, we have many customers who like the taste, and we have alternative flavours for the ones who don't like the Lemon Orange. Regarding the packaging. We use food-grade jars of the highest quality. We are confident that they don't generate microplastics because when you open it, potential microplastics are on the outside, not on the inside of the jar. The silica bag is necessary because the product contains salt. Without the bag, it would become unusable. It is a solution that every producer of electrolytes offers with their jars. The silica bag is also food grade without any potential harm to the user. We are working on stick packs for the people who want to take the electrolytes with them. We plan to introduce it in the first quarter of next year. Last but not least, we are very confident that we created a superior replacement for the LMNT product, and based on the feedback of our customers, they appreciate the quality of the ingredients.

Hi, all of our shipping costs are shown in the table on the page shipping and returns. Apart from that, the shipping costs are mentioned in the checkout as well. Every country has it's own treshold for free shipping, which is also clearly visible in the table.

Hi, we're sorry to hear that your discount code didn't work. If anything like this happens, please let us know by sending an email to service@livehelfi.com, for then we can assist you, or credit the discount value as a refund.

Hi, we're sorry to hear that the vanilla taste is not what you hoped for. As we are reseller of this product, and not the manufacturer, we have no influence over the exact formula or recipe. I see that you ordered indeed one vanilla creamer and one unflavored creamer, do I understand correctly that you received 2 x vanilla creamer instead? For in that case we will solve this for you by sending the right product. We will send you a separate email to solve this for you.