Die Ziegenmilch von Löwenzahn Organics schmeckt und bekommt unserem Sohn sehr gut. Wir füttern sie von Anfang an, da ich selbst eine Kuhmilch Unverträglichkeit habe und wir seitdem überhaupt keine Kuhmilch mehr im Haus haben.
I ordered a 6 pack of toddler formula 3 weeks ago and paid 76 Euros. Until today, I haven't received anything. I am abroad, within the EU and the delivery time was supposedly 4-5 days. I tried contacting the courier that was supposed to deliver but there's no package anywhere. Customer support was at first responsive and tried to help. However, as soon as I asked for a refund, they completely ignored my emails. It's now almost a week of radio silence. My money is gone and I got nothing. Very poor handling! I will also complain with German customer protection services once back from abroad. Unacceptable!
Immer besonders schnell geliefert. Manchmal ist die Milchnahrung ausverkauft. Deswegen nur 4 Sterne.
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11.07.2023
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07.09.2023
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Don't bother order abroad
I ordered a 6 pack of toddler formula 3 weeks ago and paid 76 Euros. Until today, I haven't received anything. I am abroad, within the EU and the delivery time was supposedly 4-5 days. I tried contacting the courier that was supposed to deliver but there's no package anywhere. Customer support was at first responsive and tried to help. However, as soon as I asked for a refund, they completely ignored my emails. It's now almost a week of radio silence. My money is gone and I got nothing. Very poor handling! I will also complain with German customer protection services once back from abroad. Unacceptable!
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Antwort von Löwenzahn Organics
09.10.2023
Thank you very much for your honest feedback. We are very sorry to hear, that your order did not arrive on time with you and was then returned back to us. Once we hand over the parcel to DHL, the delivery is completely out of our control. Our customer service team has been very supportive and stayed in contact with you to solve the delivery issue with DHL and a refund was issued to you. We would like to apologise for any convenience caused in this matter. Your Löwenzahn Organics Team
04.12.2023
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Horrible customer support, unreliable shipping
The product itself is fine, however the shipping of the product and the customer support is unreliable. My order was not shipped after 5 days and there is also additional 3 - 7 days of waiting. I followed up on my order and I was told it was shipped, however it was not shipped.
I have to change formulas now, which is a very stresful situtation for a baby with colics. I think this company is not reliable for shipping their products in the EU. They do not keep their promises.
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Antwort von Löwenzahn Organics
13.12.2023
Thank you for your feedback and we are very sorry, about the mis-communication about the delivery of your order. We do understand your anger and frustration and apologiese for any inconvenience caused.
Our delivery times to Bulgaria are 5-7 working days, as stated in our payment and shipping page and your order arrived within that time frame. If you have any other concerns, please feel free to contact us. Your Löwenzahn Organics Team
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