Wera Tool Rebel Shop

Bewertungen:

Hi, We are very sorry that there seems to have been a problem with the forwarding of the shipping status. So that we can ship to the UK, we work together with a services provider that handles all the tax and customs documents and hands over the packages to evri. As soon as they have processed it and readied all necessary documents, they hand it over and you should receive a mail from evri containing your tracking link. We usually have orders ready to be shipped within 2-4 business days. Since we have to take the short diversions for shipping to the UK, this may take an additional 2 working days as stated in our shipping policy. Nevertheless, we would like to apologise again for the missing status messages - this should not have happened! For further questions, please don't hesitate to contact us at mail@toolrebels.de.

Hi, First, we would like to apologize that you didn't receive an answer. Unfortunately, we couldn't find an e-mail from you - we're afraid, it got stuck in our spam filter. In case you want to contact us, we kindly ask you to send mail to mail@toolrebels.de to make sure that we will receive them and can help you with any questions and problems. As for the VAT issued on your invoice: Our online shop targets the Wera fans and end consumers. We state this explicitly on every page. Nevertheless, retailers and companies are able to place an order in our shop, the prices are the same for both traders and end consumers. Our store is designed in such a way that no "business data" is requested during the entire ordering process. The fact that you can enter a company name in the ordering field is included so that consumers can also have their orders sent to their working address. This means that even if you buy from us as a company, we consider you as a consumer. Therefore, the invoices will be issued accordingly with the tax rate. An invoice without VAT is not possible. We kindly ask you for your understanding. Please let us know if you have any further questions. Many greetings from Wuppertal!

Hi, bitte entschuldige, dass die Zustellung Deines Pakets etwas länger dauert. Wie im Shop beschrieben, versenden wir Bestellungen innerhalb von 2-4 Werktagen. Sobald wir diese an DHL übergeben, bekommst Du eine separate Mail mit der Trackingnummer, sodass Du den Status des Pakets direkt nachverfolgen kannst. Leider haben wir keine Einfluss darauf, wie schnell DHL die Lieferung zustellt. Da es wegen der Osterfeiertage vereinzelt zu Verzögerungen kommen kann, möchten wir uns hierfür vielmals entschuldigen! Falls Du weitere Fragen oder Anliegen hast, melde Dich gerne bei uns unter der mail@toolrebels.de. Viele Grüße aus Wuppertal!