fermliving.deBewertungen:
81 Bewertungen in den letzten 12 Monaten509 Bewertungen insgesamt
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Relevanteste positive Bewertung
13.12.2023
Verifizierte Bewertung
Schnelle Lieferung aus Dänemark (So bestellt; Fr geliefert; Gutes Angebot auf der Webseite, wenn man etwas bestellen kann ist es wohl auf Lager und kann direkt verschickt werden; unkomplizierte Bezahlung; schönes Design der Ware
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Relevanteste negative Bewertung
03.06.2023
Verifizierte Bewertung
I bought a couple of Desert seater sofas and we were really excited to have them in our terrace but quickly we got extremely disappointed 😔
1- I bought them at a price point which was 20% higher than 1 month after. I spent a lot of effort to convince the customer service agent and after 3-4 weeks they discovered that they had a mistake in the prices on their website. Eventually I got the difference back but the whole experience was unpleasant.
2- the sofas have a logo attached to it which was wrongly installed and flipped over (see picture). Again, 6 weeks of back and forth and eventually the agent confirmed it’s a sewing mistake in the production line and they sent me new covers.
Why am I writing this review?
I want to make sure other buyers know that:
1- prices could change and you should not trust the website.
2- production line makes mistakes. This also means quality check is poor if the customer receives defected materials.
3- Customer service agents are inexperienced and they only react after you write a review. Otherwise, any claim you make will stay in your inbox without resolution.
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Bewertungen für fermliving.de
vor 8 Tagen
Verifizierte Bewertung
Delivery
Unfortunately the wrong address has been put in the delivery note and country of destination was wrong. Endless efforts and contacts needed to explain and re-route the parcel to the right destination. Slow movement of shipping / ware house department.
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Antwort von fermliving.de
vor 8 Tagen
Hi, Thank you for your feedback. We are of course sorry for the inconvenience. Let us know if you experience any further delays or problems so we can asssist you. Best, ferm LIVING
13.02.2024
Verifizierte Bewertung
Meiner Ansicht nach ist das Portal ein wenig unübersichtlich. Der Weg zur Kasse war auch nicht auf anhieb zu finden.
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Antwort von fermliving.de
15.02.2024
Hello, Thank you for your feedback. It is very important for us. We would like to receive more specific feedback about the issues you experience so we can look into this and improve. Please send us an email at webshop@fermliving.com. Thank you very much.
28.01.2024
Verifizierte Bewertung
Bestellung ist nach 1Woche noch nicht angekommen, es gibt auch keine Information.
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Antwort von fermliving.de
08.02.2024
Hi, Thank you for your feedback. I am very sorry to hear this. I will contact you on e-mail right away so we can solve the problem.
26.01.2024
Verifizierte Bewertung
Teure Versandkosten und Rücksendung kaum möglich, außerdem sehr teuer 11-20 Euro.
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Antwort von fermliving.de
08.02.2024
Hello, Thank you for your feedback. We are working on a solution with a prepaid returnlabel to make it easier for the customer to make a return. Unfortunately this setup is not ready yet but hopefully it will be soon in the near future.
17.01.2024
Verifizierte Bewertung
My problem is with GLS delivery company that Fermliving used. I was home the entire day but the delivery company said that they could not deliver the package. Now I have to rent a car and drive 20 minutes to get the package!
I paid for delivery when I ordered the product and now I also have to pay to go and get it from parcel shop. I am not happy about this! Again, I am unhappy with delivery company not Fermliving - but I think the company should know because they are using and buyin their service.
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Antwort von fermliving.de
17.01.2024
Hello,
Thank you very much for your feedback. This is very usefull.
We are of course sorry for the bad experience you had with GLS.
We also offer delivery with DHL, so this could be a delivery option for next time.
We hope to see you another time.
03.06.2023
Verifizierte Bewertung
Production mistake and poor customer service
I bought a couple of Desert seater sofas and we were really excited to have them in our terrace but quickly we got extremely disappointed 😔
1- I bought them at a price point which was 20% higher than 1 month after. I spent a lot of effort to convince the customer service agent and after 3-4 weeks they discovered that they had a mistake in the prices on their website. Eventually I got the difference back but the whole experience was unpleasant.
2- the sofas have a logo attached to it which was wrongly installed and flipped over (see picture). Again, 6 weeks of back and forth and eventually the agent confirmed it’s a sewing mistake in the production line and they sent me new covers.
Why am I writing this review?
I want to make sure other buyers know that:
1- prices could change and you should not trust the website.
2- production line makes mistakes. This also means quality check is poor if the customer receives defected materials.
3- Customer service agents are inexperienced and they only react after you write a review. Otherwise, any claim you make will stay in your inbox without resolution.
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25.07.2023
Verifizierte Bewertung
Bad customer service!
Bad customer service. No response to enquiry, or the follow up email after receiving item. Waited weeks and sent email to 2 addresses listed on their website. What kind of business is this. To Trine Andersen, founder, don't run an online shop if you cannot support the B2C enquiry. Avoid!
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JR
Julie R.
Markkleeberg
31.10.2023
Verifizierte Bewertung
Kundenservice sehr schlecht. Zahlungsanbieter Unzer sehr unverschämt. Nie wieder bestelle ich hier.
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Antwort von fermliving.de
17.11.2023
Dear Yuleisy,
Thank you very much for your feedback.
I can't find any emails from you, so can you let me know what went wrong in the process so we can look into this and help you in the best way.
Please reach out to us on webshop@fermliving.com.
We are sorry about the inconvenience.
Best, ferm LIVING
08.05.2023
Verifizierte Bewertung
Produkt entsprach nicht meinen Erwartungen.
Für die Rücksendung musste ich Euro 17,50 bezahlen.
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CG
c g.
Neckargemünd
05.12.2023
Verifizierte Bewertung
Das Rücksenden ist kostspielig und umständlich
Die Rücksendung geht nach Dänemark, was mit erhöhten Kosten und Mehraufwand verbunden ist.
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Antwort von fermliving.de
06.12.2023
Hi, Thank you for your feedback. We take the feedback very seriously and are looking into a better return process. Unfortunately we do not have a setup ready yet but hopefully this will be ready in the near future. Best, ferm LIVING
12.11.2023
Verifizierte Bewertung
Bisher keine Lieferung ohne Nachricht dazu .
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Antwort von fermliving.de
17.11.2023
Hi Stefanie,
Thank you for your feedback.
I can see that the order was delivered to the ParcelShop the 9/11. I will send you an email right away with more information.
Best, ferm LIVING