Freshlabels

Bewertungen:

Hi, thank you for the review. Please note that we state on our website that returns can take up to 14 days (including the refund). We were experiencing an overwhelming amount of return packages and did our best to get through every single one as soon as we possibly could. This causes unfortunate delays - especially for our german customers, since we have to wait an extra bit of time for the packages from our couriers (explained via email last month). Also, for our customers from Germany (we are located in Czech Republic) we have a special address/Mailbox that is used for our customers - so they do not have to pay for expensive postage/shipping. Once it arrives to the Mailbox, our couriers have to deliver the boxes to Czech Republic - where our colleagues have to scan, check, process, refund and inform the customer. After all of that, the request is finished. We have been communicating with you thoroughly and in detail to keep you posted, updated and informed. We apologize if we did not do enough, we will try our best to be better for next time. To provide fair service for you, we have also refunded you for the shipping costs. Hopefully that amount was received safely. Thank you for understanding, Linda / FL

Hi Carmen, hope you are doing well. After we received the goods - we have accepted it and processed it successfully - an email was sent to your email address (the one you used for the original order and also for the return request). Please check your spam inbox incase you missed the email. Unfortunately we do not see any incoming email from your email address. :( Please reach out to us via email so we can resolve this situation as soon as we can. Linda / FL

Hi, we have created an invoice for you right after you asked us to, can we ask if there was any further issue? The invoice was sent to your email address. Thank you very much for understanding. Linda / FL

Hi, hope you are doing well. We apologize for the inconvenience. Unfortunately we do not operate on weekends, please give us a call if there is any trouble. The order was made on the 11th of January and was delivered to you on the 15th of January. Can you please write us an email what exactly went wrong so we can help you further? Thank you very much and have a lovely day! Linda / FL

Hi Jan, vielen Dank für das tolle Feedback! Das freut uns sehr. :) Liebe Grüße Lenka/ FL

Hi Udi, vielen Dank für das positive Feedback. :) Vielleicht geht es nur um einen Irrtum? Wir versenden alle Bestellungen aus der Tschechischen Republik, keine Produkte von uns nach Deutschland gehen durch den Zoll. Trotzdem hoffen wir, dass Du mit Deiner Bestellung zufrieden warst! Liebe Grüße Lenka/ FL