Schnelle Lieferung aus Dänemark (So bestellt; Fr geliefert; Gutes Angebot auf der Webseite, wenn man etwas bestellen kann ist es wohl auf Lager und kann direkt verschickt werden; unkomplizierte Bezahlung; schönes Design der Ware
I bought a couple of Desert seater sofas and we were really excited to have them in our terrace but quickly we got extremely disappointed 😔
1- I bought them at a price point which was 20% higher than 1 month after. I spent a lot of effort to convince the customer service agent and after 3-4 weeks they discovered that they had a mistake in the prices on their website. Eventually I got the difference back but the whole experience was unpleasant.
2- the sofas have a logo attached to it which was wrongly installed and flipped over (see picture). Again, 6 weeks of back and forth and eventually the agent confirmed it’s a sewing mistake in the production line and they sent me new covers.
Why am I writing this review?
I want to make sure other buyers know that:
1- prices could change and you should not trust the website.
2- production line makes mistakes. This also means quality check is poor if the customer receives defected materials.
3- Customer service agents are inexperienced and they only react after you write a review. Otherwise, any claim you make will stay in your inbox without resolution.
wunderschöne Waren, schnellster Versand, einfach spitze!
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20.01.2024
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Tolles Design, tolle Qualität der Ware und schneller Versand.
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18.01.2024
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17.01.2024
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17.01.2024
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My problem is with GLS delivery company that Fermliving used. I was home the entire day but the delivery company said that they could not deliver the package. Now I have to rent a car and drive 20 minutes to get the package!
I paid for delivery when I ordered the product and now I also have to pay to go and get it from parcel shop. I am not happy about this! Again, I am unhappy with delivery company not Fermliving - but I think the company should know because they are using and buyin their service.
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Antwort von fermliving.de
17.01.2024
Hello,
Thank you very much for your feedback. This is very usefull.
We are of course sorry for the bad experience you had with GLS.
We also offer delivery with DHL, so this could be a delivery option for next time.
We hope to see you another time.
Es wurden Maßnahmen ergriffen, um sicherzustellen, dass die veröffentlichten Bewertungen nur von solchen Verbraucher*innen stammen, die die Waren oder Dienstleistungen tatsächlich genutzt oder erworben haben.
Importierte Bewertungen
Gehen nicht in die Gesamtnote ein. Es wurden keine Verifizierungsmaßnahmen ergriffen.