Bewertungsübersicht
Viele Kunden loben die sehr schnelle Lieferung, die als zügig, pünktlich und unkompliziert beschrieben wird. Der Kundenservice wird meist als freundlich, hilfsbereit und unkompliziert wahrgenommen. Das attraktive Preis-Leistungs-Verhältnis und günstige Preise werden ebenfalls positiv hervorgehoben. Zudem sind die meisten Kunden mit der Qualität und Übereinstimmung der Ware mit der Beschreibung sehr zufrieden. Die Kommunikation wird überwiegend als transparent, informativ und freundlich erlebt. Vereinzelt gibt es Kritik an der Erreichbarkeit des Kundenservice. Gelegentlich wird zudem auf eine zu hohe Anzahl von E-Mails hingewiesen. Das Retourenmanagement wird mehrfach als umständlich oder kostenpflichtig kritisiert, auch wenn Rückerstattungen meist schnell erfolgen.
Dieser Text wurde automatisch durch ein KI-System aus Nutzerbewertungen erstellt.
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Authentische Bewertungen von echten Menschen.
Wie Trusted Shops gegen gefälschte Bewertungen vorgehtErfahrungenFreshlabels
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(431)
Verifiziert
Gut:
o einfacher online Kauf
o Ware wie beschrieben
Verbesserungswürdig
o insgesamt 9(!) Mails für einen Bestellvorgang, dazu zusätzlich 2 Mails seitens Trusted shop - muß nicht sein!
o Die Ware kam in einem nahezu völlig verbeulten, alten, z.T. zerrisenen Pappkarton; macht keinen guten Eindruck. Ein Wunder, dass die Ware unbeschädigt war
Antwort von Freshlabels
Thank you very much for your detailed feedback — we really appreciate you taking the time to share it.
We’re glad to hear that the online purchase was easy and that the product matched the description. At the same time, we completely understand your points regarding the number of emails and the condition of the outer packaging. That’s absolutely valid feedback, and we agree that this doesn’t make the best impression, even if the product arrived undamaged.
We’ll pass this on internally to improve both our communication flow and packaging standards. Thank you for pointing this out and helping us get better.
Warm regards,
Karolina / Freshlabels 💚
Verifiziert
Immer sehr zufrieden!
Antwort von Freshlabels
Thank you so much for your wonderful review!
We’re very happy to hear that you are always satisfied with your experience and that you keep coming back to us. Your support means a lot to our team, and we truly appreciate it. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
Thank you so much for your 5-star rating!
We truly appreciate your support and are delighted to hear that you had a great experience with us. We look forward to welcoming you back again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
Thank you so much for your 4-star rating!
We truly appreciate your support and are happy you chose to shop with us. We hope your next experience with Freshlabels will be even better and earn us 5 stars. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
Hello,
thank you very much for your 5-star rating!
We truly appreciate your support and are glad you’re happy with your experience.
If you need anything in the future, we’re here to help. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
Hello,
thank you so much for your 5-star review!
We really appreciate your support and are happy to hear you’re satisfied with your experience.
If you ever need anything, we’re here for you. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
Hello,
thank you very much for your 5-star review!
We truly appreciate your support and are glad you had a positive experience with us.
If you ever need anything, we’re always here to help. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Toller Service und schnelle Lieferung, super Preis
Schneller Versand, gutes Produkt zum besten Preis.
Antwort von Freshlabels
Hello,
thank you very much for your wonderful review and the 5 stars 🌿
We’re really happy to hear that you were satisfied with our service, fast delivery, and the product itself. It means a lot to us that you also appreciate the value and price.
We hope to see you again soon!
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
anglická odpověď na 5 hvězd recenzi
Thank you so much for your 5-star review! We really appreciate your feedback and are happy to hear that you had a great experience with us. 🌿
We hope to welcome you back again soon!
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Alles super
Gute Preise, sehr schneller Versand und man wird laufend über den Versandstatus informiert. Was will man mehr?
Antwort von Freshlabels
Hello,
thank you so much for your wonderful 5-star review.
We’re very happy to hear that you were satisfied with our prices, fast shipping, and regular shipping updates. Your kind words mean a lot to us.
We truly appreciate your support and hope to welcome you back again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
Thank you very much for your kind review and 5-star rating.
It’s wonderful to know that everything met your expectations. We truly appreciate your support and are grateful that you chose to shop with us.
We look forward to serving you again in the future. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
Thank you for taking the time to leave us a 5-star review.
We're very happy to hear that you were satisfied with your experience. Your support truly means a lot to us.
We hope you enjoy your purchase and look forward to welcoming you back in the future. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with us. Your feedback means a lot to our team and motivates us to keep doing our best.
We hope to see you again soon. 🌿
Bernadetta/Customer care/ Freshlabels
Verifiziert
Die Freundlichkeit war super.
Der pünktliche E-Mail Verkehr freue mich.
Ich hätte mich über einen kostenlosen Retourenschein gefreut.
Antwort von Freshlabels
Thank you so much for your kind words — we’re really happy to hear that you were satisfied with our communication and support.
Regarding return shipping: our policy is that customers arrange and cover the return postage themselves. This approach is partly based on our effort to encourage more mindful shopping and to avoid unnecessary returns, which also has an environmental impact. At the same time, we prefer not to include hidden return shipping costs in the product prices, as some companies do. This way, customers who keep their items are not indirectly paying for other people’s returns.
Thank you again for your feedback and for sharing your experience with us.
Karolina / Customer Care / Freshlabels
Verifiziert
Gute Angebote, schnelle Lieferung.
Ich hatte leider etwas zurückschicken müssen, die Erstattung kam sehr schnell.
Allerdings muss man die Retoure selbst zahlen.
Antwort von Freshlabels
Thank you very much for your 5-star review ⭐
We’re happy to hear you appreciated the offers, fast delivery, and quick refund processing 🌿
We understand that covering the return shipping costs yourself may not be ideal. As part of our company policy, we don’t include return shipping fees in our product prices, which allows us to keep our pricing fair and transparent for all customers.
Thank you again for your feedback — we truly appreciate it 🙂
Karolina / Customer Care / Freshlabels
Verifiziert
Hat alles gut geklappt
Antwort von Freshlabels
Thank you for your 5-star review!
We're happy to hear that everything went smoothly and that you were satisfied with your experience.
Thank you for choosing Freshlabels, and we hope to welcome you back again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Alles in Ordnung! So soll es sein..
Antwort von Freshlabels
Hello,
thank you very much for your 5-star review.
We are really happy to hear that everything was in order and that everything worked just as it should be.
If you ever need anything, we are here for you. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Sehr schnelle Lieferung.
Antwort von Freshlabels
Thank you for your 5-star review.
We're happy to hear that your order arrived quickly and that you were satisfied with the delivery. We always do our best to get orders to our customers as fast as possible.
Thank you for your support, and we hope to see you again at Freshlabels. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Antwort von Freshlabels
Thank you so much for your 5-star review!
We really appreciate your support and are happy to hear that you had a great experience with us. We look forward to welcoming you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verifiziert
Alles super
Antwort von Freshlabels
Thank you so much for your 5-star review!
We're very happy to hear that everything was great. Thank you for taking the time to share your feedback.
We hope to welcome you back to Freshlabels again soon. 🌿
Bernadetta/ Customer care/ Freshlabels