Freshlabels

Bewertungen:

Hi Andrea, we appreciate the feedback. We state our rules and instructions right at the top in our FAQ - return section. Within the first sentence, you can see that the postage is paid by the customer. We state this information very clearly so the potential customer is aware in case of hesitation with the purchase. Regarding return postage - we try to support our philosophy and concept of sustainability by letting the customer pay the return postage. We want to reduce as much as possible unnecessary returns and sending packages back and forth. Please send us an email if you need any kind of help or support with this return, we will be very glad to help you. :) Thank you very much for understanding. Linda / FL

Hi! we are glad that everything went smoothly. Have a lovely day! Linda / FL

Hi, thank you very much for the great feedback! We are happy that you are happy. :) Linda / FL

Hi! Thank you for the great feedback. Have a lovely day, Linda / FL

Hi, thank you for the nice feedback! Linda / FL

Hi, we appreciate it, thank you very much! Linda / FL

Hi, we are glad that everything went well. :) Have a nice day! Linda / FL

Hi Carmen, hope you are doing well. After we received the goods - we have accepted it and processed it successfully - an email was sent to your email address (the one you used for the original order and also for the return request). Please check your spam inbox incase you missed the email. Unfortunately we do not see any incoming email from your email address. :( Please reach out to us via email so we can resolve this situation as soon as we can. Linda / FL

Hi, thank you very much for the feedback. We apologize if there was a slight delay with the return process, the Christmas time was a bit more complicated due to the increased amount of returns. We will do better next time! :) Linda / FL

Hi, thank you very much for your nice feedback, we appreciate it! Glad you are happy. :) Linda / FL

Hi, thank you very much for a positive feedback! :) Linda / FL

Hi, thank you for your kind feedback, we are very glad that you were satisfied with your purchase! :) Linda / FL

Hi, thank you for the nice feedback, we are very glad that you are happy! :) Linda / FL

Hi, thanks for the positive feedback, we are glad that you are happy. Have a nice day! Linda / FL