Der Kaffee schmeckt! Ich habe das Gefühl, es kommt auch was bei den Kaffeebauern an.

20% Rabatt Gutschein war gut

Ware und Service sehr gut

Sehr schnelle Lieferung. Ware wie vom Hersteller beschrieben.

I had a disappointing experience with Coffee Circle and wanted to share it in case it helps others make a more informed decision. After purchasing a premium kettle from them, I encountered some early issues — slow heating and water that didn’t maintain temperature as expected. I documented the problem with a short video and reached out to their support team, hoping for a straightforward resolution. Unfortunately, the process that followed was slow and frustrating. Responses often took multiple follow-ups, and it was only after I contacted senior staff that I received any meaningful reply. The communication felt difficult and one-sided, which made an already disappointing product experience more frustrating. Eventually, I was told via a brief message that their testing found no fault. No further details were shared — just a flat statement that everything was fine. There was no dialogue, no discussion of the evidence I had provided, and no invitation to explore the issue further. It felt more like a decision had been made rather than a problem addressed. Despite asking them not to return the product during a time I was away, they sent it anyway. It remained outside for a week. When I unpacked it, I found the device visibly damaged — the base was scraped and the temperature dial was peeling — even though the outer packaging was completely intact. It was clear the damage had occurred before it was shipped back to me. I reported this immediately and shared photos, but the response was a firm denial of any responsibility, with suggestions that I had caused the damage myself. Again, no real investigation — just a refusal to engage. What made this particularly disappointing was the contrast with their branding, which emphasizes sustainability and responsible practices. Rather than attempting to resolve the issue through a simple video call or a more open conversation, the product was unnecessarily shipped across Europe multiple times. It felt at odds with the values they claim to promote. In the end, it was the manufacturer — not Coffee Circle — who addressed the issue by offering me a replacement. That gesture stood in stark contrast to the reseller’s approach and is what ultimately resolved the situation. Based on this experience, I would be cautious about purchasing through Coffee Circle, particularly if you're expecting responsive or flexible customer service in the event something goes wrong.

Feiner Kaffee von sehr guter Qualität und toller Kundenservice (wenn man ihn doch irgendwann mal benötigt )

Xxx

Frisch geröstet und sehr faires Prei-Leistungs-Verhältnis. Gerne wieder