Freshlabels

Bewertungen:

Hi, thank you very much for such a great feedback! Linda / FL

Hi, we appreciate the nice review! :) Have a lovely day, Linda / FL

Hi, happy to hear that you are happy with your order! Linda / FL

Hi, thank you for the review. Unfortunately we were not aware from your email message that the shoes arrived in this state. :( You asked us for a return label only and then said that it was a claim - therefore we have promised you that the return postage would be paid by us. Please see the email and follow the instructions so we can refund you for the shipping. :) We will be more than happy to help! Thank you for understanding, Linda / FL

Hi, thank you for the review. Please note that we state on our website that returns can take up to 14 days (including the refund). We were experiencing an overwhelming amount of return packages and did our best to get through every single one as soon as we possibly could. This causes unfortunate delays - especially for our german customers, since we have to wait an extra bit of time for the packages from our couriers (explained via email last month). Also, for our customers from Germany (we are located in Czech Republic) we have a special address/Mailbox that is used for our customers - so they do not have to pay for expensive postage/shipping. Once it arrives to the Mailbox, our couriers have to deliver the boxes to Czech Republic - where our colleagues have to scan, check, process, refund and inform the customer. After all of that, the request is finished. We have been communicating with you thoroughly and in detail to keep you posted, updated and informed. We apologize if we did not do enough, we will try our best to be better for next time. To provide fair service for you, we have also refunded you for the shipping costs. Hopefully that amount was received safely. Thank you for understanding, Linda / FL

Hi Gabriela, vielen Dank für das tolle Feedback! <3 Gerne haben wir Dir geholfen und wir werden Dir jederzeit wieder helfen, wenn Du es brauchst. :) Liebe Grüße Lenka/ FL

Hi Martina, vielen Dank für das positive Feedback! Das freut uns sehr. :) Und es tut uns sehr leid, dass Du am Ende etwas zurückschicken musstest. Hoffentlich wählst Du beim nächsten Mal etwas aus, mit dem Du am zufriedensten bist! Liebe Grüße Lenka/ FL

Hi, thank you very much for the feedback. We apologize if there was a slight delay with the return process, the Christmas time was a bit more complicated due to the increased amount of returns. We will do better next time! :) Linda / FL

Hi Thomas, vielen Dank für das tolle Feedback! Das freut uns sehr. :) Liebe Grüße Lenka/ FL

Hi Martina, vielen Dank für das Feedback! Das freut uns sehr. Was das Rücksendeporto angeht - wir versuchen, unsere Philosophie und unser Konzept der Nachhaltigkeit zu unterstützen, indem wir den Kunden das Rücksendeporto bezahlen lassen. Wir möchten unnötige Rücksendungen und das Hin- und Herschicken von Paketen so weit wie möglich reduzieren. Wir glauben, dass jeder Kunde in diesem Sinne sorgfältig über seinen Einkauf nachdenkt und die Artikel auswählt, die er wirklich behalten möchte. Natürlich überlassen wir unseren Kunden die Wahl des Versandunternehmens, je nach ihren eigenen Bedürfnissen und Vorlieben. DHL Go Green ist zum Beispiel eine der billigeren und ökologischeren Optionen, um ein Paket an uns zurückzuschicken. Wir hoffen also auf Dein Verständnis für unsere Regeln. :) Liebe Grüße Lenka/ FL